Empleos actuales relacionados con Order Management Specialist - El Salto - INNIO
-
Order Management Specialist
hace 2 semanas
El Salto, México Agencia de Reclutamiento A tiempo completo**Descripción del puesto** Empresa líder en logística busca un **Order Management Specialist** responsable de gestionar integralmente los pedidos de clientes, garantizando exactitud, cumplimiento en tiempos de entrega y coordinación efectiva con áreas de logística, almacén y servicio al cliente. **Responsabilidades** Procesar y dar seguimiento a...
-
Vendor Management Specialist
hace 3 semanas
El Salto, México GEODIS A tiempo completoWe are an important logistics company that specializes in providing 4PL services to our clients, one of which is a distinguished leader in the technology field.Vendor Management Inventory Specialist**Requirements**:- BA in Logistics, Supply Chain Management, or Business Administration- Advanced English- Advanced Excel (data analysis)- 2+ years in...
-
Order Management
hace 3 semanas
Parque Industrial El Salto, México Jusda Supply Chain Management A tiempo completoTener más de 3 años de experiência y habilidades en gestión de operaciones de almacén.- Ser competente en la lógica de correlación de WMS, SAP y sistemas relacionados, y proponer planes de optimización y mejora.- Tener experiência en la construcción de nuevos almacenes o en la planificación de sistemas y procesos de nuevos proyectos.- Tener...
-
Procurement Specialist
hace 4 semanas
El Salto, México Goodyear A tiempo completoLugar: El Salto PlantRepresentante de Adquisición de Talento de Goodyear: SONIA NIETO**Position: Procurement Specialist****Primary Purpose of the Position**:Help to process all the indirect Purchases that El Salto Plant needs for the correct operation.**Principle Duties and Responsibilities**:Carry out the bidding process for all the indirect purchases...
-
Logistic Specialist Material Planning
hace 2 semanas
El Salto, México Hella A tiempo completo**LOGISTIC SPECIALIST MATERIAL PLANNING** Location Guadalajara, Mexico **Pacesetting. Passionate. Together.** HELLA, one of the leading automotive suppliers worldwide, has shaped the industry with innovative lighting systems and vehicle electronics. In addition, the company is one of the most important partners of the aftermarket and independent workshops....
-
Procurement Specialist
hace 2 días
El Salto, México Goodyear A tiempo completoLugar: El Salto Plant Representante de Adquisición de Talento de Goodyear: SONIA NIETO **Position: Procurement Specialist** **Primary Purpose of the Position**: Help to process all the indirect Purchases that El Salto Plant needs for the correct operation. **Principle Duties and Responsibilities**: Carry out the bidding process for all the indirect...
-
Quality Specialist
hace 2 semanas
El Salto, México FORVIA HELLA A tiempo completoLocation El Salto, Jalisco.FORVIA HELLA is a listed international automotive supplier. As a company of the FORVIA Group, FORVIA HELLA stands for high-performance lighting technology and vehicle electronics and, with the Lifecycle Solutions Business Group, also covers a broad service and product portfolio for the spare parts and workshop business as well as...
-
Training Specialist 3
hace 6 días
El Salto, México Sanmina Corporation A tiempo completoTraining Specialist- Education: Career in Electronics and Communications Engineering, Career in Administration or equivalent.Knowledge: Knowledge of manufacturing processes in the electronics industry, Diagnostic, OP. technical management package (Excel, Word, PowerPoint) Development of courses and exams.- Coordinate and deliver courses- MDS technician...
-
Customs Specialist
hace 2 semanas
El Salto, México RECAL A tiempo completoPOSITION: CUSTOMS SPECIALIST** **Experience**: - IMMEX experience (min 2 years) - Direct and virtual operations experience - Customs clearance operations strong knowledge - Customs procedures and compliance - Knowledge of overdimentioned loads management and rail MOT is a plus **Key Functions**: - Export daily proper documentation creation according to...
-
Employee Relations Specialist
hace 3 semanas
El Salto, México Koch A tiempo completo**Your Job**The position supports Mexico Operations, primarily focusing on Molex Guadalajara.This role must be located in Guadalajara.As an Employee Relations Specialist you will partner closely with the business, HR, and legal in working through and investigating employee relations cases across the portfolio of Koch businesses and capability groups in...
Order Management Specialist
hace 2 semanas
The INNIO Advantage:
By combining a rich legacy in the power and gas compression space with pioneering technology, **INNIO** brings our customers affordable, reliable and sustainable energy solutions for today and tomorrow.
We are helping to meet today’s energy needs with 64 GW of installed capacity of our powerful Jenbacher and Waukesha engines, which can be found in more than 100 countries. And, by harnessing our history of energy industry firsts along with the power of digital innovation, we will continue to deliver for the future.
**Role/Overall Objectives**:
The Order Management Support Specialist is responsible for customer order management and fulfillment in relation with transactions of spare parts for gas engines. The role covers a broad range of tasks and offers good option for further career developments.
The main objective is providing a premium service to achieve high customer satisfaction. The spare parts must be delivered on time to ensure that engines keep running. The Order Management Support Specialist serves as the first point of contact to the customer and the internal service engineer organisation for all parts delivery related topics.
This starts from supporting identification of the right part number, order entry and booking, selecting the correct price and discounts, check parts availability, ensure smooth warehouse hand-over and correct world-wide export, import and transport, verify delivery, and react to potential customer questions and complaints. INNIO uses ORACLE as the main ERP system.
**Key Accountabilities/ Execution**:
- Manage and execute customer orders, returns and complaints related to any kind of external and internal spare part orders like transactional orders with different priorities (Express, standard, stock fill), multi-year-agreement, CM&U (change modifications and upgrades), warranty, deliveries of support part for new units’ installation, parts for our own Field Services.
- Own on-time shipping (OTS) for the assigned group of customers/ regions. Keep further Key Performance Indicators (KPIs) under control like aging of overdue orders, interim storage value of unreleased/ on-hold orders, unbilled orders etc.
- Strive to meet customer request dates, reduce orders processing cycle and keep backlog of orders to a minimum.
- Know and manage the customers, understand customers’ needs special requirements; coordinate, communicate and follow up with the responsible customer functions for timely, accurate and complete fulfilment.
- Manage the orders and communicate proactively to ensure accurate and timely execution including monitoring of the orders status, dates management (request date, promise date, rescheduling and changes), management of big order quantities, shipment tracking, documents management.
- Monitor and track delivered exchange and core parts, work with customers and regional services to ensure timely return
- Ensure correct order documents with regards to accuracy, clarity, quality, and timelines.
- Conduct and participate to customer meetings and reviews
- Coordinate and communicate cross-functionally to obtain commitments regarding short cycle demands and customer escalations
- Work cross-functionally with Regional Services teams, and colleagues e.g. from central Pricing, Planning and Forecasting, Warehouse, Service Engineering, Warranty, Complaints, Billing and Finance.
- Drive timely resolution of complaints
- Supports system and process improvements of new system releases and enhancements.
- Follow EHS rules and warn others to follow the rules, execute mandatory EHS trainings and immediately report the incidents and near misses as required.
- Further tasks not involved in this Job Description that the immediate leader/manager assigns verbally or in writing.
**Qualification Requirements**:
- College or university degree in Economics, Logistics or International Trade
- At least 1-year work experience in Customer Service/ logistics/ international trading
- Advanced command of English and preferably 1 additional language (German or others)
- Strong Customer and Service mindset
- Pro-active behaviour
- Knowledge of export & import regulations, terms and processes
- Excellent communication skills, also in technical context and sometime complex situations
- Self-motivated, and ability to handle multiple priorities
- Ability to perform in a team environment - team player
- Self-starter, capable of working with limited supervision
**Desired**:
