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The Infrastructure Analyst 1 is an entry level role responsible for assisting with LAN / WAN and help desk administration activities, including network maintenance, technical guidance, and security in coordination with the Technology Infrastructure team. The overall objective is to use infrastructure technology knowledge and identified policies to process data, resolve issues and execute administrative tasks. **Responsibilities**: - Diagnose and resolve problems through troubleshooting and basic analysis, escalate issues as appropriate - Participate in testing activities, including the creation and execution of basic test scripts - Assess the applicability of previous or similar experiences and evaluate options under circumstances not covered by procedures - Exchange ideas and information in a concise and clear manner **Qualifications**: - Previous relevant experience preferred - Ability to develop projects required for design of metrics, analytical tools, benchmarking activities and best practices - Effective written and verbal communication skills - Effective analytic/diagnostic skills - Ability to work with virtual and in-person teams, and work under pressure or to a deadline - Demonstrated knowledge of operational process changes and improvement **Education**: - Bachelor’s/University degree or equivalent experience This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. At the Citi Technology Infrastructure (CTI) Global Production Operations we operate multiple services and technologies and are currently seeking a talented person to run our operations within Voice technology as a key part of the Global Voice Operation Mexico Team. As the Network Analyst you will run IT Service orientated coverage within Mexico voice infrastructure to reduce or mitigate any actual or potential outage to our supported businesses, is expected to understand and follow CTI Global Voice Operations operating procedures, daily support practices, major incident support, etc. and provide feedback to the leadership team, for the purpose of continuous service improvement and operational excellence.**Job Family Group**: Technology - **Job Family**: Infrastructure - **Time Type**: Full time - Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**. View the **EEO Policy Statement**. View the **Pay Transparency Posting
