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Implementation Consultant

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At Mitratech, we are a team of technocrats focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions of Fortune 100 companies. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered around great people practices, learning opportunities, and having fun Our culture is the ideal blend of entrepreneurial spirit and enterprise investment, enabling the chance to move at a rapid pace with some of the most complex, leading-edge technologies available.

As a part of the HRC TalentReef Professional Services Team, you'll work within our Project Management Group to help support Enterprise level implementations.

**Essential Duties & Responsibilities**:

- Partner with Project Managers on multiple projects to share best practices, document requirements, configure, test, train and launch new clients successfully.
- Consult with clients during the software implementation phase to translate their business needs to functional areas of the platform.
- Lead the technical solution architecture for mid-sized and enterprise accounts.
- Validate and organize large sets of data.
- Attend weekly client meetings and contribute as needed.
- Update payroll mappings for clients in JACC or Workato
- Work closely with internal teams to report on and resolve product enhancements, bugs, and support requests throughout the implementation process.
- Lead integration discovery, setup, and testing with third party vendors.
- Support post launch customer changes and post launch payroll cycle support.
- Create and update internal documentation regarding best practices and procedures. Train colleagues on updates.
- Assist in training new team members.
- Periodically assist team members in other departments with support cases.

**Requirements & Skills**:

- Minimum 1 year experience implementing software within a professional services organization
- Google Workspace
- Microsoft Office
- JIRA / Confluence
- SalesForce
- Postman, REST APIs Required
- HTML/CSS Required
- Some Workato knowledge
- Strong time management and organization

**Education**:

- Highschool Diploma/GED