Network Support Specialist Advisor

We are currently seeking a Network Support Specialist Advisor to join our team in Mexico _

**Position overview**
- Act as point of escalation for the Network Data team and collaborate with internal services support teams to ensure timely resolution of issues.
- Manages the development of innovative and cost-effective solutions to problems of clients.
- Providing highest level support on the complex systems, investigating, analyzing, and resolving difficult problems on network components and multi-purpose platform systems.
- Manages the development of new internal programs or modifications of current systems.
- Handling Technical projects and report to Delivery/Top management.

**Position's General Duties and Tasks**:

- Conducting advanced technical reviews and problem resolutions, focused on improving performance levels of Network Switching operations
- Design architecture for Network Switching and Routing solutions.
- Lead Technical initiatives mandated by Sr. Leadership completed within scope and timelines
- Implement Network Switching and Routing solutions in a customer environment.
- Provide technical leadership and direction of Engineering group with upgrades, transitions, system design/ redesign as needed.
- Provide operational support of the Network Data environment.
- Will provide technical escalation to L2/L3 support engineers
- Provide On-call support for high severity incidents in a 24x7 environment
- Detect Network issues, create customer tickets and manage problems until closure.

**Requisites**:

- Cisco CCIE, & or CCNP are required
- Aruba ACSA or ACSP is prefered
- Medium or advance English skills are required.

**Benefits**:

- Competitive salary (negotiable)
- Grocery Tickets - 12% of base salary
- 30 days of Christmas bonus
- 10 days of vacations
- 50% Vacation bonus
- 5 personal days per year
- Medical insurance (You and your family)
- Life insurance
- Opportunity to grow in the company

Lic. Salvador Velasco

LI-LATAM

**Position overview**
- Act as point of escalation for the Network Data team and collaborate with internal services support teams to ensure timely resolution of issues.
- Manages the development of innovative and cost-effective solutions to problems of clients.
- Providing highest level support on the complex systems, investigating, analyzing, and resolving difficult problems on network components and multi-purpose platform systems.
- Manages the development of new internal programs or modifications of current systems.
- Handling Technical projects and report to Delivery/Top management.

**Position's General Duties and Tasks**:

- Conducting advanced technical reviews and problem resolutions, focused on improving performance levels of Network Switching operations
- Design architecture for Network Switching and Routing solutions.
- Lead Technical initiatives mandated by Sr. Leadership completed within scope and timelines
- Implement Network Switching and Routing solutions in a customer environment.
- Provide technical leadership and direction of Engineering group with upgrades, transitions, system design/ redesign as needed.
- Provide operational support of the Network Data environment.
- Will provide technical escalation to L2/L3 support engineers
- Provide On-call support for high severity incidents in a 24x7 environment
- Detect Network issues, create customer tickets and manage problems until closure.

**Requisites**:

- Aruba ACSA or ACSP is required.
- Cisco CCIE, & or CCNP are preferred.
- Medium or advance English skills are required.

**Benefits**:

- Competitive salary (negotiable)
- Grocery Tickets - 12% of base salary
- 30 days of Christmas bonus
- 10 days of vacations
- 50% Vacation bonus
- 5 personal days per year
- Medical insurance (You and your family)
- Life insurance
- Opportunity to grow in the company

Lic. Salvador Velasco

LI-LATAM