Operations Lead

hace 7 días

Santa Fe Cuajimalpa, México Certu Systems A tiempo completo

**Operations Lead - Driving Daily Execution & Excellence**

**Location**: Santa Fé, CDMX | **Team**: Operations | **Reports To**: Director of Customer Success

**Why Certu Systems?**

Work alongside top problem-solvers addressing complex logistics challenges through a proven supply chain AI platform used by national and global enterprises. Every day, we ensure the right products reach the right customers at the right time - with maximum efficiency and mínimal cost.

Own daily operations, lead from the front, and drive high-impact projects - if that sounds like you, this is your role.

**Your Mission (Should You Choose to Accept It)**

You’ll own the execution and continuous improvements of operations in Mexico, working closely with the Director of Customer Success to align on goals, escalate blockers, and drive impact.

In a small, fast-moving team, this is a hands-on role where you lead by doing - making sure daily operations run smoothly, efficiently, and with a high bar for quality.

You’ll take the lead on solving real problems, streamlining processes, and managing high-impact projects. At the end of the day, it’s all about delivering results that move the business forward.

**What You’ll Own**
- Be accountable for execution of daily operations — no task too small nor too big.
- Coach and support Customer Success Specialists, working alongside them every day.
- Take charge of shipment exception handling, escalations, and incident response.
- Identify operational bottlenecks and implement hands-on process improvements.
- Own KPIs and use data to troubleshoot and improve daily performance.
- Manage high-impact projects that will propel the company’s growth in Mexico.
- Communicate clearly across our global teams to ensure seamless collaboration and alignment.

**You Are**
- Certified in Project Management (PMP, PRINCE2, or equivalent) strongly preferred.
- Holder of a degree in IT, Computer Science, Engineering, or other analytical fields.
- Experienced — with 5+ years in hands-on operations roles involving project management, direct execution and team support.
- Fluent in English and Spanish, both written and spoken.
- Detail-obsessed, action-oriented, and committed to operational excellence.
- An agile, hands-on leader who leads by example, dives deep, and thrives in high-velocity environments.
- Unburdened by legacy practices, old-school mindsets, and never satisfied with “this is how we’ve always done things”.

**What’s In It for You?**
- Competitive salary starting from MX$60,000/month, based on experience, plus performance-based bonuses.
- A pivotal role in a high-growth company transforming supply chain logistics.
- Opportunities to grow and rise rapidly and take on more responsibility based on results and merit.

**Ready to Own It?**

Pay: From $60,000.00 per month

Ability to commute/relocate:

- 05348, Santa Fe Cuajimalpa, CDMX: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Are you certified in Project Management i.e. PMP, PRINCE2 or equivalent?

**Education**:

- Bachelor's (required)

**Experience**:

- operations: 5 years (required)
- project management: 5 years (preferred)

**Language**:

- English (required)
- Spanish (required)

Work Location: In person

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