Senior Analyst, Partner Operations

**BigCommerce's** mission is to help merchants sell more at every stage of growth, from small startups, to mid-market businesses to large enterprises. We focus on being the best ecommerce platform so our customers can focus on what matters most: growing their businesses.

We are equally passionate about growing our employee's careers and providing them an incredible experience as we rapidly expand across the globe. We are proud to have been recognized numerous times for our product and workplace culture. We empower our people and customers to build, innovate and grow, so together we can redefine the ecommerce industry.

As a critical player of the Global Partner Operations team, you will be responsible for implementing strategy, processes, and tooling to enable our channel sales teams to bring new customers to BigCommerce. In this highly visible internal role, you will collaborate with leaders of our Partner sales teams to streamline operations of acquiring new BigCommerce customers through Partners.

In this multifaceted, revenue-supporting management role you will wear many hats, collaborating as closely with channel sales as you do with Finance, Salesforce / Impartner administrators, Analytics, and leaders throughout Operations. You will deploy your team in support of the highest leverage gross new revenue producing activities, inspiring them to constantly optimize their contributions and grow their careers.

You thrive in dynamic environments, enjoy collaborating with sales teams, are a Salesforce aficionado, have experience in revenue operations, and most importantly are passionate about your vision for creating sustainable and scalable operations that will grow with the company.

Mission: Manage the day to day operational functions that drive adoption and sales of the BigCommerce Partner portfolio that generates profitable revenue through our sales teams.
- **Please submit your resume in English for review.**_

**What You'll Do**:

- Lead the creation of new and existing reporting for the business unit revenue goals and client success metrics set for Partner Ops programs inclusive of forecasting, revenue booked, billed and revenue recognition tracking.
- Collaborate with selling, marketing and delivery teams to report on specific departmental KPIs of current marketing and sales motions that drive revenue and cross sell adoption.
- Measure and report on the status of new product launches and programs as they enter into Partner Ops. Bring key individuals together for action plans to course correct or to accelerate activity based on results. Provide analysis and recommendations for improvements.
- Master Salesforce reporting and processes as it pertains to sales referrals, pipeline and revenue readouts.
- Own the communication and program changes to cross functional departments to keep Partner Ops top of mind and stakeholders aware of the ever changing business or processes.
- Lead the data points and readouts and participate in executive reviews for discussion of revenue, metrics, projects in flights, enablement needs and upcoming resourcing/project requests.
- Create, manage and update all program, enablement and reporting documentation in company-wide used collaboration tools ( Confluence, GURU).
- Partner with multiple cross channel departments and assist with reporting needs, questions and insights on systems such as Tableau and Salesforce.
- Assist with tools usage, set up and workflows such as Groove, Confluence, and Gainsight. Recommend proper tools to optimize the sales the referrals process

**Who You Are**:

- **Experienced**
- 5+ years related professional experience, including 2+ years in sales operations in a high volume, fast-paced environment.
- 4+ years in Salesforce processes, tracking, reporting. Including ability to create, manage and manipulate reports within Salesforce. Must be proficient in Salesforce reporting and dashboard management.
- Demonstrated success with end-to-end process design, rollout, and project management
- Technically-savvy and also experienced with spreadsheet software and interpreting business intelligence reports.
- Bachelor's degree, ideally in business or similar field preferred.
- Experience within a SaaS platform or eCommerce organization driving adoption of a SaaS-based solution with Partners and their clients preferred.
- **Organized** - You can marshal the resources you need to get things done, simultaneously manage multiple priorities and/or projects, and deliver key milestones on time.
- **A Planner** - You have strong attention to detail, accurately scope out the length and difficulty of tasks and projects, anticipate and adjust for problems and roadblocks, and easily develop and maintain schedules.
- **Master Communicator** - You provide the information to the right people at the right time in the right way, adjusting your approach to fit the audience and setting (one-on-one, small and large groups, peers, direct reports, and leaders inside and outsi