Account Manager for Institutions

The Bitso Business Development team is looking for an Account Manager to build relationships, identify opportunities for growth, and ensure a frictionless experience for our institutional partners and HNWI across LATAM.

Diligent, proactive, empathetic, action oriented, you will play a crucial role in the success of our value proposition for institutional customers as we advance to fulfill our mission: #make crypto useful.

**Your impact**:

- Serve as the primary point of contact for our institutional customers, facilitating account activation, operational flows and product inquiries.
- Build and cultivate relationships with new and existing institutional clients, constantly maintaining a customer centric approach.
- Understand complex, multi-product client workflows and strategies to ensure that our clients get the most out of our products and services.
- Complete regular business NPS, and look for opportunities to improve and grow our partner relationships.
- Communicate client feedback to internal teams including Product,Marketing, Growth, Customer Support when surfacing product bugs, incidents, and product feedback.
- Expand the relationships with existing customers by sustained communication and profound understanding of their needs and requirements.
- Building key customer service processes and systems, generating client reports, and tracking the status of key customers.

**Who you are**:

- 3-5+ years relevant experience in consumer tech, financial services, fintech or management consulting
- Strong attention to detail, analytical skills (quantitative and qualitative), and organizational ability to lead several initiatives at once.
- Strong communication skills, ability to be flexible in a variety of situations, assertive communication, tons of empathy, curiosity, and passion for relationship building.
- Creativity, resourcefulness and persistence to drive towards outcomes while navigating a multifaceted environment.
- Seek opportunities to shape and improve our service to institutional customers, share best practices, improve partner engagement and drive value creation.
- Fluent English is a must.

**Additionally, it would be nice if you are**:

- Passion and genuine curiosity for Crypto. You spend your free time understanding how Cryptocurrencies, Blockchain, DeFi, NFTs, DAOs, and Web 3.0 work.
- Previous experience at an startup or scaleup

LI-Remote

LI-FA1

**About Bitso**:
Bitso is Latin America's leading cryptocurrency platform. Our goal is to evolve how we think about and use money. We believe that we should all have the opportunity to use our money whenever we want it, and how we want it, without boundaries or schedules. To achieve this, we provide individuals with fast, cheap, seamless and user-friendly financial services powered by blockchain technology.

Cryptocurrencies do not rely on intermediaries to give them legitimacy or value. Instead, they are valuable because of the peer-to-peer technology that powers them. We firmly believe in crypto and the use cases it has. It's time for the world to upgrade to a fair, open, transparent, and global financial system for all. **#makecryptouseful.**

Bitso promotes an environment where people are treated fairly and with respect, free of discrimination, bullying, harassment, violence or threats.

**Compensation and Benefits**:

- **Purpose**: You'll be part of something bigger, working towards financial disruption and inclusion across Latin America.
- **Culture**: You'll work in a thriving, friendly, and fun environment that promotes open discussions, jokes, learning, video games, and lots of fun.
- **People**: You'll work with some of the most driven and intelligent people in the crypto space, engaging with a network of diverse talent from 25+ nationalities bound by our quest to #makecryptouseful.
- **Salary**: We pay competitively in the countries where we operate.
- **Venue**:Work from wherever you want, work asynchronously; this role is fully remote to give you maximum freedom.
- **Unlimited Paid Time-Off**: You choose your number of days off. Recharge batteries and enjoy who you are outside the office
- **Employee Stock Option Plan**: we want our team members to be owners of the company. Therefore, as we all together crave for the success of our business, you will be eligible to participate in our stock option plan
- This role is expected to work remotely.
- These are the applicable requisites, although equivalent competencies in any of the above will also be considered.