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Customer Service Agent
hace 3 semanas
Descripción y detalle de las actividades
Job Description: Responsible for providing the best service to customers, answer questions, track orders and work together with other departments. Customer account management for multiple customer accounts in diverse markets.
Experiência y requisitos
Requirements: - Minimum 3 years experience in customer service - Bilingual English/Spanish (speak-read & write 95 %). -Excellent negotiation skills. -Dynamic, responsible and enthusiastic. *Attention to detail *Past inside sales experience with industrial and mechanical product solutions *Demonstrated results in consultative sales process.
- Responsible for the customer account management to include order processing, inventory management, pricing and accounts receivable. *Daily interaction with the outside sales force, providing pricing and product availability information, working together to meet customer needs and secure new business. Daily interaction with the plan production scheduling teams, managing customer requirements and communicating customer quality concerns.
- Customer product technical support and product upselling.
- Work with Business Development managers on new and existing products to become product knowledgeable on Accuride vast array of value added product offerings in-order to better service the customer’s needs.
- Conducting thorough research on leads, engaging in proactive outreach, and taking on other key activities to help thoughtfully and effectively qualify leads.
- Work experience in a sales or customer-facing role is highly desirable.
- Knowledge of Sugar CRM, Docuware and Zendesk preferable.
- Excellent communication (verbal, listening, written), negotiation, and problem solving skills. *Self driven, motivated, confident and results oriented.
- Ability to influence and negotiate with others.
- Commercial awareness.
- The ability to think creatively and strategically.
- Organizational skills.
- Self-motivation and the ability to be motivated by targets.
- Resilience.
Organización
Accuride International, S.A. de C.V.
Giro
Maquiladora (Export.)
Actividad principal
Diseño, fabricación y venta de correderas metálicas.
Número de empleados
1100
**Área** Servicios
**Contrato** Permanente
**Turno** Diurno
**Jornada** Tiempo Completo
**Horario** Lu-vie 7:00 am a 4:30 pm
**Estudios** Carrera Profesional
**Inglés **Hablado: 100%, Escrito: 100%
**Sexo** Indistinto
