Customer Support Jr
hace 3 días
En **QuestionPro Latinoamérica** estamos en búsqueda de un **Customer Support Jr** a tiempo completo en **Mérida, Yucatán**. Buscamos a alguien apasionado por la tecnología y la capacitación, con habilidades para resolver problemas. Como parte del equipo de Soporte Técnico, serás responsable de resolver dudas tanto para nuestros clientes como para el equipo interno, además de proporcionar capacitación cuando sea necesaria. También tendrás la tarea de generar informes de incidencias y realizar migraciones de cuentas entre servidores.
**Horario**:Lunes a Viernes de 9:00am a 6:00pm
**Prestaciones de ley.**
**Beneficios adicionales a los de ley**.
**-Responsabilidades**:
- Proporcionar **soporte técnico** de primera línea a **usuarios internos**.
- Proporcionar **soporte técnico** a **clientes** a través del chat de la plataforma.
- **Identificar y diagnosticar** incidencias en el sistema ofreciendo soluciones eficaces.
- **Coordinar y liderar **sesiones de capacitación para usuarios sobre el uso del sistema.
- **Mantener** un **alto estándar** de servicio al cliente, asegurando la pronta y efectiva resolución de dudas de nuestros usuarios.
**-Habilidades**:
- Comunicación eficaz y asertiva.
- Empatía.
- Habilidades de organización.
- Resolución de problemas.
- Apertura al aprendizaje.
- Disposición para efectuar tareas repetitivas.
- Atención al detalle.
**-Requisitos**:
- Experiência en el uso de sistemas informáticos y herramientas de software y/o hardware.
- Conocimientos básicos en el uso de Excel, incluyendo la creación y edición de hojas de cálculo, así como el manejo de funciones y fórmulas simples.
- Pasión por la tecnología y el mundo digital.
- Experiência con uso de CRM es deseable.
- Inglés básico es deseable.
Tipo de puesto: Tiempo completo
Sueldo: $10,000.00 - $12,000.00 al mes
Experiência:
- Microsoft Excel: 1 año (Deseable)
- Servicio técnico: 1 año (Deseable)
Idioma:
- Inglés (Deseable)
Lugar de trabajo: Empleo presencial
-
Customer Support Analyst
hace 3 días
Merida, México Kensium Solutions LLC A tiempo completoKensium is currently seeking a Customer Support Analyst to join our Team. You’ll play an integral role in an exciting and fast-paced environment where the sky is truly the limit. **Responsibilities** - Triage support requests in the appropriate request tracking systems - Jira, Jira Service Manager - Install and configure Kensium software products (POS,...
-
Customer Support Specialist
hace 24 horas
Merida, México Daytrip A tiempo completoJoin the Daytrip team as a Customer Support Specialist and build on your professional skills, while helping us become a globally recognized travel brand!Our young team of customer-focused, travel and tech enthusiasts is on a mission to create a new approach to traveling, and become a household name for travel needs by creating unforgettable memories for...
-
Customer Support Specialist
hace 6 días
Merida, México Daytrip A tiempo completoJoin the Daytrip team as a Customer Support Specialist and build on your professional skills, while helping us become a globally recognized travel brand!Our young team of customer-focused, travel and tech enthusiasts is on a mission to create a new approach to traveling, and become a household name for travel needs by creating unforgettable memories for...
-
Analyst Customer Support
hace 3 días
Merida, México Kensium Solutions A tiempo completoOverview Kensium is currently seeking a Analyst -Customer Support to join our Team. You’ll play an integral role in an exciting and fast-paced environment where the sky is truly the limit.. You should be a self-aware, self-starting individual.The right person for this job will pride themselves on taking responsibility for their role. You should be a...
-
IT Customer Support Analyst
hace 3 semanas
Merida, México Kensium Solutions LLC A tiempo completoKensium is currently seeking a Customer Support Analyst to join our Team. You’ll play an integral role in an exciting and fast-paced environment where the sky is truly the limit.**Responsibilities**- Triage support requests in the appropriate request tracking systems - Jira, Jira Service Manager- Install and configure Kensium software products (POS, WMS,...
-
Customer Service Cpfr Jr Analyst
hace 4 semanas
Merida, México Kellogg Company A tiempo completoJoin our team as a **Customer Service CPFR Jr Analyst **in **Queretaro.** You will Partners with Order Management to ensure efficiencies for both parties and with Demand Planning to ensure Forecast Accuracy (ICBP). Furthermore, you will play an important role as Customer Service and Logistics Leader for the Multifunctional National Accounts Team...
-
Customer Service Cpfr Jr Analyst
hace 24 horas
Merida, México Kellogg Company A tiempo completoJoin our team as a **Customer Service CPFR Jr Analyst **in **Queretaro.** You will Partners with Order Management to ensure efficiencies for both parties and with Demand Planning to ensure Forecast Accuracy (ICBP). Furthermore, you will play an important role as Customer Service and Logistics Leader for the Multifunctional National Accounts Team...
-
Outreach Support
hace 4 semanas
Merida, México WorldStrides A tiempo completoPosition description:The Outreach Support Associate will join a team that works to engage students who are interested in ISA programs. The primary objective of the OSA is to support and coordinate sales funnel activity which includes but is not limited to data entry, first point of contact for some inbound communication, and responding to some requests for...
-
Customer Service Representative
hace 4 semanas
Merida, México WorldStrides A tiempo completoThe Customer Service Representative (CSR) represents WorldStrides by providing accurate and timely responses to both internal and external customer inquiries. In many instances, the CSR is the only contact the “parent” customer has with WorldStrides. In that regard, the CSR should properly represent the brand image of the company as follows: - Provide...
-
Customer Experience Advisor
hace 24 horas
Merida, México WorldStrides A tiempo completo**Job Overview**: As a Customer Experience Advisor at Envision by Worldstrides, you will play a crucial role in ensuring a seamless and positive experience for enrolled families participating in our education travel programs. You will be responsible for addressing inquiries, providing assistance with logistics and travel-related concerns, and maintaining a...