Associate Workplace Manager

**Travelport is a place of opportunity. It’s our incredible team that makes our company great - our people drive our winning culture.**

**What’s Travelport?**

Travelport is a worldwide travel retail platform that provides easy ways for businesses like airlines, hotels, and car rental companies to connect through personalized content to agencies and travelers. The world is changing, and our industry must change with it. We’re leading the change; we are the change.

We are on a mission to power the future of travel; come join us.

**What does a great Associate Workplace Manager do?**

You’ll be the primary point of contact for the Travelport Guadalajara Community and the first person that welcomes employees, visitors, subtenant(s), and VIPs whilst supporting the Workplace to keep operations moving.

You’ll be the first port of call for our employees and guests, so an unwavering pursuit of exceptional customer service is essential. You should thrive in an unpredictable work environment, think fast, ask if you don’t know, be happy to get your hands dirty and be the calm in a storm.

This role covers the operation of the Guadalajara site, and workplace activities ensuring that the office is well presented, H&S compliant and maintained to project the right image. The individual will be able to build and develop good relations with suppliers, landlord, and internal stakeholders whilst supporting all employees in providing a workplace that enables them to deliver their best work.

The position holder will be part of the wider global Workplace team contributing to the vision of being leaders in the provision workplace solutions. Supporting the retention and attraction of talent; management, implementation; and the development and compliance of policies, procedures, and protocols within the Travelport global property portfolio.

**Attributes & responsibilities include**:

- A passion for people: building winning partnerships with employees and contractors, creating a culture of excellence that sees the Guadalajara community grow, flourish and excel, with a desire to provide a leading workplace solution that has 5-star service qualities.
- Third party contractor management: develop contract specifications, award, monitor and review all major contracts and services, organize planned and reactive maintenance ensuring compliance with health and safety legislation, and manage office cleaning, paper destruction, stationery orders, and food and drink supplies.
- Landlord and property management partnership: manage regular interactions to ensure compliance with lease obligations and a proactive response to issues that arise from defective building system operations, meetings and morning walkthroughs to address any issues, escalating as required.
- Finance and procurement controls: manage the end to end procurement process following financial processes including budget preparation, financial reforecasting, and variance analysis with all spend fully auditable.
- Office security: assess office risk management including day-to-day management of office security, issuing monitoring use of access cards CCTV operations and use of the building car parking spaces.

**Who we are looking for in this role**:

- Office management including contractor management, first aid, health & safety and financial systems experience.
- A person who is passionate about delivering excellent levels of customer service with strong communication, organizational, prioritization, planning skills with a can-do attitude.
- Somebody who is confident working with minimum supervision, able to deliver results in line with deadlines set and make decisions
- Proficient in the use of Microsoft 360.

**Our ambition is to hire for potential not just experience, and you’re likely to succeed if you**:

- Are always ready to give it your all and deliver high quality work.
- Are excited to use your creativity and innovative thinking to try new things.
- Take responsibility and own your work.
- Are courageous and ambitious to challenge what’s been done before

**Team Culture**

The Workplace team culture is based on all members of the team having a part to play, where all individuals are empowered to offer proposals for improving the teams’ working environment and the service delivery that we provide to our customers in the business. Our success is based on everyone being dedicated, professional, focused, and communicative. There is a strong support ethos within the team and at all times individuals are encouraged to seek assistance from any one of the team. As a team we are successful because of the component parts and not one individual, and failure is not seen as a weakness but a learning opportunity. The work we carry out is instrumental in supporting Travelport delivering on its purpose and vision and although it has its challenges along the way we endeavour to have fun.

**Interested? We’d love for you to get in touch