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Servicenow Sam Pro Implementation Lead
hace 2 semanas
We are seeking a **ServiceNow SAM Pro Implementation Lead**to join our team. In this role, you will lead the LATAM ServiceNow SAM Pro implementations - combining strong technical expertise with leadership and client-facing skills. You will also collaborate with our sales and technical teams in pre-sales activities, supporting the implementation and optimization of our Software Asset Management (SAM) solutions, including **Open iT's LicenseAnalyzer.**
This position is ideal for someone with extensive experience in ServiceNow SAM Pro projects who can translate business needs into tailored technical solutions, ensuring compliance, efficiency, and value for clients.
**Key Duties and Responsibilities**:
- Lead the implementation, integration, and optimization of **ServiceNow SAM Pro**and **HAM**modules, ensuring compliance, efficiency, and alignment with **ITAM/ITSM best practices.**:
- Help with the **integration of Servicenow SAM Pro and LicenseAnalyzer**using the **Open iT connector.**:
- Manage the **end-to-end implementation**lifecycle - from requirements gathering and configuration to testing, deployment, and post-implementation support.
- Participate in **pre-sales engagements**by providing technical consultations, scoping solutions, and delivering product demonstrations, including **LicenseAnalyzer.**:
- Assess current asset management processes and design **future-state solutions**aligned with business objectives.
- Develop **integrations, workflows, reports, and dashboards**to ensure accurate asset data and actionable insights.
- Provide **documentation, training,**and **knowledge transfer**to clients and internal teams.
- Support the **RFI/RFP process**and contribute to continuous improvement and solution development initiatives.
- Represent Open iT in **industry events, webinars, and client presentations.**
**Required Qualifications**:
- Multilingual proficiency with fluency in **English and Spanish; Portuguese**language skills are an additional strength.
- Proven **hands-on experience**implementing multiple ServiceNow SAM Pro projects.
- Strong understanding of **software license models, discovery tools, CMDB structure,**and the **IT asset lifecycle.**:
- Expertise in **ServiceNow configuration, scripting,**or **workflow development.**:
- Experience with **integrations**and **data ingestion**in ServiceNow.
- Strong **analytical, client-facing,**and **stakeholder management**skills.
**Preferred Qualifications**:
- **ServiceNow certifications**(CIS-SAM, CIS-HAM, ITAM, or ITSM)
- Experience in **IT consulting**or **technical pre-sales**roles.
