Director de Gestión de Cambio Organizacional

**Responsibilities**:

- Acts as a trusted advisor to the leadership team and addresses high impact strategic issues across its portfolio of businesses. Work in close partnership with business heads and senior leadership.
- Lead the strategic planning process based on fact based analysis.
- Guide and execute analysis of our markets, competitors, and customers using internal and external resources.
- Drive corporate strategy initiatives around growth, investments, capital and expense optimization.
- Conduct organic growth initiative development and prioritization, and portfolio assessment.
- Identify opportunities and issues of strategic importance to Business Units.
- Develop recommendations to advise Citi's senior management on high-priority initiatives, including growth strategy, product and segment strategies, and cross business initiatives.
- Support performance measurement and management ranging from strategic franchise development scorecards to project/function-specific metrics.
- Coordinate communications with key internals (e.g. Citi executive leadership and Board) and external stakeholders (e.g. investor community, regulators).
- Actively recruit and develop team members, including placement out of the Strategy function into other roles.
- Develop transformational strategies to grow and re-position businesses.
- Provide clarity in complex problems, facilitate decision-making, and guide high value investments.
- Develop and strengthen relationships with executives across the business.
- Contribute to continuous team improvement and management, e.g., provide leadership in recruiting, coach junior staff, etc.
- Management responsibility for a team or multiple teams, including management of people, budget and planning, performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval.
- Performs other duties and functions as assigned.

**Qualifications**:

- 10+ years experience in people management.
- 15+ years relevant experience in strategy consulting. Previous project management experience: project planning & execution, client and team member management.
- In-depth understanding of the business and financial drivers.
- Ability to lead and direct a team of knowledge professionals. Problem structuring and analytic capabilities; ability to take a complex problem and organize it in discrete pieces for solution. Ability to size and prioritize large-scale initiatives across businesses. Ability to work effectively with senior and middle level managers and with large interdisciplinary teams.
- Consistently demonstrates clear and concise written and verbal communication
- Problem structuring & causal thinking, sound business judgment, and demonstrated result orientation. Outstanding analytical and quantitative capabilities; history of academic and professional excellence and achievement. Creativity thinking; thinks outside the box and challenges conventional wisdom.
- Collaborative work style; effectively interacts with partners across organizational boundaries/hierarchies.
- Displays a leadership presence; commands respect and will earn trust of senior leaders. Multi-tasks productively and reliably, while managing conflicting priorities.
- Business builder capable of creating vision and motivating a geographically dispersed team. Proven track record of successfully managing a complex business with Profit and Loss (P&L) management experience. Good understanding of the different banking products.

**Education**:

- Bachelor’s/University degree or equivalent experience, potentially Masters degree

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

**Responsabilidades Clave**:

- Desarrollar e implementar estrategias de gestión de cambio para iniciativas estratégicas a gran escala, asegurando la alineación con la visión y objetivos del banco.
- Liderar la planificación, ejecución y seguimiento de los planes de gestión de cambio, incluyendo la comunicación, capacitación, patrocinio ejecutivo y gestión de resistencias.
- Desarrollar y aplicar metodologías, herramientas y métricas para medir el éxito de las iniciativas de cambio organizacional.
- Asegurar la efectiva comunicación de las iniciativas de cambio a todos los níveles de la organización, utilizando diferentes canales y enfoques.
- Gestionar y mitigar los riesgos asociados con el cambio organizacional.
- Coordinar un proceso regular para evaluar el progreso, el impacto y el retorno de la inversión de todas las iniciativas estratégicas en curso. Esto incluye la identificación temprana de problemas, la toma de medidas correctivas y la adaptación de las estrategias según sea necesario.
- Desarrollar y documentar un conjunto de mejores prácticas, plantillas y métricas de rendimiento clave (KPIs) que permitan a las diferentes áreas del banco preparar, presentar y evaluar de forma consistente sus propuestas e iniciativas estratégicas. Est