Bilingual Customer Service
hace 1 semana
**Responsibilities and FunctionsCustomer Support**:
- Efficiently resolve issues, ensuring customer satisfaction with prompt and effective solutions.
**Interaction Documentation**:
- Maintain accurate records of all customer interactions for future reference and follow-up.
- Log inquiries, complaints, and resolutions in the company’s CRM system.
**Performance and Service Standards**:
- Meet and exceed service quality targets, response times, and customer satisfaction goals.
- Ensure timely and effective resolution of customer requests.
**Training and Continuous Learning**:
- Participate in ongoing training sessions to stay updated on products, services, and customer service best practices.
- Maintain a thorough understanding of company policies and procedures to provide accurate information.
**Customer Satisfaction and Retention**:
- Deliver a positive customer experience to foster satisfaction and loyalty.
- Handle challenging interactions with professionalism, courtesy, and empathy.
**Cross-Department Collaboration**:
- Work closely with teams such as Sales, Product Development, and Shipping to address customer inquiries.
- Escalate complex or unresolved issues to the appropriate department or manager.
**RequirementsExperience**:
- Previous experience in customer service, preferably in a call center or direct consumer-facing role.
- Proven ability to resolve customer concerns and provide high-quality support.
**Skills**:
- Excellent verbal and written communication skills.
- Proficiency in Office software and ability to quickly learn company-specific systems or CRM tools.
- Strong active listening skills with the ability to empathize and understand customer concerns.
- Ability to handle difficult conversations professionally and maintain composure in challenging situations.
Tipo de puesto: Tiempo completo
Sueldo: $11,500.00 - $14,000.00 al mes
Beneficios:
- Aumentos salariales
- Ayuda o servicio de transporte
- Bebidas gratis
- Descuento de empleados
- Descuentos y precios preferenciales
- Estacionamiento de la empresa
- Estacionamiento gratuito
- Horarios flexibles
- Opción a contrato indefinido
- Uniformes gratuitos
- Vacaciones adicionales o permisos con goce de sueldo
Pago complementario:
- Bono de asistencia
- Bono de productividad
- Bono de puntualidad
Tipo de jornada:
- Lunes a viernes
Idioma:
- Inglés (Deseable)
Lugar de trabajo: Empleo presencial
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