Onboarding Agent

Porch Group is a vertical software company reinventing the home services and insurance industries. Through our family of technology, SaaS, and Insurance companies we are able to offer innovative software and service solutions to more than 28,500 companies, and 350,000 policyholders across the country. Our mission is to completely transform the way people buy, sell, move, and manage their homes throughout their home journey. Sure, it's a tall order to transform a $320 billion industry, but we're already well on our way. Since we were founded in 2012, we've stuck to our values and our commitment to foster a "No Jerks, No Egos" culture, which is a big reason we've gone from a scrappy startup to a Nasdaq-listed company and the industry-leading partner for the home in less than eight years. At Porch Group, no two days will ever be the same and you'll have the opportunity to help solve big problems, with a refreshing balance of team support and ownership of your work. The future is bright for the Porch Group, and we'd love for you to be a part of it, as our** Porch Services | Onboarding Agent** **THE POSITION** You will play a key role in our growth strategy, being part of the Onboarding team, in a high-volume onboarding role that will focus on calling Home Improvement Providers (handymen), telling them about Porch, building value, and getting them interested in being part of our growing platform. Attractive bonus structure for activating providers on our platform. **WHAT YOU WILL DO**: - Making outbound calls to follow up with interested prospective leads - Making outbound cold calls to prospective professionals and consistently hitting onboarding targets. - Keeping up-to-date and accurate records in team docs and system. - Guiding Home Improvement Providers through the Porch Services registration and account activation process. - Manage a new provider through the completion of their first three jobs on our platform. **WHAT TO EXPECT**: - **Quick recruitment process** through video calls. - **Pay**:an attractive USD base pay rate per hour. - **Bonuses**: a compelling bonus plan to motivate you to go beyond and above to reach your goals. - **Training**:paid initial training, as well as on-going training to help you develop in your role and career. - **Career path**: this is only the beginning We offer real opportunities for career growth as our team keeps on growing - **Support**:You're working from home but not alone Your team is available in real-time to help you be successful - **Work/Life Balance**:This is a 100% remote job which means no more time wasted in traffic Spend more time at home, where your family needs you **WHAT YOU BRING**: - 6+ months of experience in a call center or call-center type of environment. - To be great at story-telling - The ability to deal with ambiguous situations, and adapt quickly to changes. - Experience in outbound cold-calling sales will be a plus; The lack of sales experience needs to be compensated by a genuine desire to learn and develop a career in the field. - **Workspace**:A quiet space to work, an internet connection of at least 30 Mbps download | 10 Mbps upload. - **Equipment**:a laptop (or a desktop computer) and an internet connection that meet our minimum requirements. LI-DNI **What's next?** Porch is committed to building an inclusive culture of belonging that not only embraces the diversity of our people but also reflects the diversity of the communities in which we work and the customers we serve. We know that the happiest and highest performing teams include people with diverse perspectives that encourage new ways of solving problems, so we strive to attract and develop talent from all backgrounds and create workplaces where everyone feels seen, heard and empowered to bring their full, authentic selves to work.