Team Lead Call Center

hace 1 semana

Guadalajara, México Intugo Call Center A tiempo completo

**Description**

Description

Collaborate with a new media company that is a leading online marketing and communication software service, with an operational model that powers our creation of best-in-class digital platforms for consumers and for our commercial partners. Offering the best customer service available. We are looking for Intake Supervisor to join our growing team This is a role that will allow you to learn best practices and become familiar with effective communications with lawyer clients.

Qualifications:

- 2 years’ experience in a supervisory role in a telephonic or personal customer contact position preferred.
- Knowledge and experience with call center metrics and reporting.
- Customer service orientation; energetic and outgoing personality.
- Excellent communication skills - ability to communicate professionally, effectively and with empathy in potentially difficult circumstances.
- Multitasking skills and detail-oriented focus required for a fast-paced environment.
- Basic PC knowledge, working knowledge of Windows operating systems, Internet and mainstream web browsers;
- CRM Software experience a plus.
- BILINGUAL - English/Spanish

**Responsibilities**:

- Supervises employees who interact with potential customers via telephone, or by other forms of communication; provides training as needed.
- Monitors and evaluates employees’ interactions and workflow to ensure that performance standards and the volume target are met.
- Responsible for the daily activity of contact center policies and procedures including meeting contact center operational standards, maintaining employee service levels, improving quality service, preparing reports, troubleshooting and escalating equipment issues, maintaining professional and technical knowledge, and accomplishing organizational goals.
- Contributes to the development of team processes and procedures.
- Collaborate with team members to determine best practices and provide the best experience for all intake contacts.
- Assists management with daily operations;
- Reports status to management, provides employee performance feedback, and is proactive in addressing issues or where process improvement may be necessary.

We offer:

- Nice work environment
- Law benefits
- Monday through Friday scheduled
- Competitive base salary
- Weekly payment
- Food vouchers
- savigs found.

Tipo de puesto: Tiempo completo

Salario: $15,000.00 - $20,000.00 al mes

Horario:

- Turno de 8 horas

Prestaciones:

- Caja de ahorro
- Vales de despensa

Tipos de compensaciones:

- Bono de productividad

Educación:

- Licenciatura terminada (Deseable)

Experiência:

- Atención al cliente: 1 año (Obligatorio)

Idioma:

- Inglés (Obligatorio)

Lugar de trabajo: Empleo presencial

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