Call Center Representative

hace 2 semanas

TEC de Monterrey, México Licona Insurance A tiempo completo

As a Call Center Representative, you will be responsible for handling inbound and outbound calls from customers regarding inquiries, complaints, and product/service support. Your primary objective will be to provide exceptional customer service while efficiently resolving issues and meeting customer needs.

**Responsibilities**:

- Answering incoming calls promptly and professionally.
- Providing accurate information to customers regarding products, services, and company policies.
- Handling customer complaints and finding appropriate solutions to ensure customer satisfaction.
- Documenting all interactions accurately in the company's CRM system.
- Following up with customers to ensure their concerns have been addressed satisfactorily.
- Meeting or exceeding individual and team performance goals, including call handling time, customer satisfaction scores, and sales targets.
- Collaborating with other departments to resolve complex customer issues.
- Adhering to company policies and procedures at all times.

**Qualifications**:
**100% English and Spanish**

1. High school diploma or equivalent required; college degree preferred.

2. Previous experience in customer service or call center environment preferred.

3. Excellent verbal and written communication skills.

4. Strong problem-solving abilities and the ability to think quickly on your feet. Ability to work independently as well as part of a team.

5. Proficiency in using computers, typing and phone.

Tipo de puesto: Tiempo completo

Sueldo: $12,321.75 - $14,621.74 al mes

Horario:

- Turno de 8 horas

Prestaciones:

- Seguro de vida

Educación:

- Bachillerato terminado (Deseable)

Experiência:

- Atención al cliente: 2 años (Deseable)

Idioma:

- Inglés (Obligatorio)

Lugar de trabajo: Empleo presencial

  • Supervisor de Call Center

    hace 4 semanas

    TEC de Monterrey, México Licona Insurance A tiempo completo

    As a Call Center Supervisor, you will oversee the operations of the call center, ensuring the delivery of exceptional customer service and meeting performance targets. Your role involves managing a team of call center representatives, providing guidance and support, and resolving escalated issues. You will be responsible for optimizing efficiency,...

  • Call Center Representative

    hace 2 semanas

    TEC de Monterrey, México Licona Insurance A tiempo completo

    As a Call Center Representative, you will be responsible for handling inbound and outbound calls from customers regarding inquiries, complaints, and product/service support. Your primary objective will be to provide exceptional customer service while efficiently resolving issues and meeting customer needs.**Responsibilities**:- Answering incoming calls...

  • Call Center Service Representative

    hace 4 semanas

    Monterrey, México Chubb INA Holdings Inc. A tiempo completo

    Job Description Call Center Service Representative**Qualifications**:Job Description Call Center Service Representative

  • Call Center Service Representative

    hace 3 días

    Monterrey, México Chubb A tiempo completo

    Req. Identifier External Job Posting Call Center Service Representative Job Posting Call Center Service Representative

  • Call Center Representative

    hace 2 semanas

    Monterrey, México One Pro Call Centers LLC A tiempo completo

    Call Center Internacional solicita en Monterrey, Nuevo Leon Agentes bilingües para Call Center Sueldo $10,000 netos libres mensual Horario fijo de lunes a viernes Capacitación pagada Prestaciones de ley y superiores INDISPENSABLE CONTAR MÍNIMO CON 6 MESES DE EXPERIENCIA Y BUEN NIVEL DE INGLES ORAL Y ESCRITO Zona de trabajo Centro de...

  • Call Center Representative

    hace 3 días

    Monterrey, México Segoso Caribbean A tiempo completo

    Sequium Asset Solutions, LLC, a Marietta Call Center, is currently searching for 15 representatives to join our team!We offer: Paid Training, hourly pay plus monthly bonus opportunity, PTO, medical, dental, vision, 401k.EOE M/F/V/D b/g check, drug screening req.**Sequium, Paying For Performance

  • Analista de Calidad Call Center

    hace 2 semanas

    Ciudad de México CALL CENTER CMKT A tiempo completo

    **Analista de Calidad QA Call center ventas** **Lunes a Viernes** **2 días de descanso fijos** OFRECEMOS: Sueldo base Bono mensual Prestaciones REQUISITOS: Experiência como analista de calidad de call center de 1 años Uso de PC Conocimiento de paquetería Office Tipo de puesto: Tiempo completo Sueldo: $9,000.00 - $10,000.00 al...

  • Call Center Representative

    hace 2 semanas

    Valle de Bravo, México One Pro Call Centers Llc A tiempo completo

    Call Center Internacional solicita en Monterrey, Nuevo LeonAgentes bilingües para Call CenterSueldo $11,000 netos libres mensualHorario fijo de lunes a viernesCapacitación pagadaPrestaciones de ley y superioresINDISPENSABLE CONTAR MÍNIMO CON 6 MESES DE EXPERIENCIA YBUEN NIVEL DE INGLES ORAL Y ESCRITOZona de trabajo Centro de MonterreyTipo de puesto:...

  • Representante de Call Center

    hace 1 semana

    Ciudad de México Activa Call Center A tiempo completo

    Representante de Call CenterResumen del Puesto Estamos buscando un Representante de Call Center dinámico y orientado al cliente para unirse a nuestro equipo. Si te apasiona brindar un excelente servicio al cliente y tienes la capacidad de comunicarte de manera efectiva, ¡esta es tu oportunidad! Responsabilidades - Atender llamadas entrantes y salientes...

  • Asesor Telefónico De Call Center

    hace 2 semanas

    Naucalpan de Juárez, México Call Center Talent A tiempo completo

    ¡¡¡El mejor Call Center te esta Buscando!!!!****SI ESTAS BUSCANDOTU PRIMER EMPLEO, ESTA ES TU GRAN OPORTUNIDAD.****NOSOTROS TE CAPACITAMOS****Ofrecemos**:- Sueldo base semanal**$******:- Pagos Semanales- Tabaja solo de Lunes a Viernes- Capacitación Pagada- Estacionamiento Gratuito.- Servicio de comedor- Excelente ambiente Laboral.- Plan de referidos...