Sales Support Specialist

**Position**:
Sales Support Specialist
- ** Job Description**:
Arrow Electronics is a global provider of products, services, and solutions to industrial and commercial users of electronic components and enterprise computing solutions. Arrow Electronics guides innovation forward for over 220,000 leading technology manufacturers and service providers. With 2023 sales of $33 billion, Arrow develops technology solutions that improve business and daily life. The company maintains 228 locations worldwide with over 90 locations served.

A Fortune 133 company with 22,000 employees worldwide, Arrow brings technology solutions to a breadth of markets, including telecommunications, information systems, transportation, medical, industrial, and consumer electronics. Arrow provides specialized services and expertise across the entire product lifecycle. Arrow does this by connecting customers to the right technology at the right place, time, and price. Arrow provides extraordinary value to customers and suppliers - the best technology companies in the world - and connects them through the company's industry-leading services.

As the Customer Sales Specialist, you will work to establish and retain strong and influential customers, suppliers, and internal relationships. By providing professional, timely, and accurate responses to customer inquiries and requests, you will maintain the industry's leading customer satisfaction. This is a great opportunity to set the foundation for an impactful and successful career at Arrow

**What You'll Be Doing**:

- Responsible for the day-to-day sales support and customer service tasks for specified customers and assigned accounts.
- Researches and responds to customer inquiries expeditiously and with accuracy.
- Maintains efficiency in corporate and team operational processes and procedures.
- Serves as a liaison between Arrow's internal resources (field sales, engineering, supplier marketing, manufacturing facilities, purchasing, and other corporate departments), suppliers, and customers.
- Owns the end-to-end quotes and order process for specified suppliers and customers.
- Problem Resolution: Work with appropriate supplier contacts and internal departments to solve pre-sales and post-sales problems.
- Ensures execution and manages the demand creation activity, applicable contracts, value-added programs, returns, invoicing, credit, shipping issues, etc.
- Liaison between sales team to perform root cause analysis of any order issues or pricing variances.
- Ensures returns, invoicing, credit, shipping issues, etc. are resolved in a timely fashion and within our service level expectations.
- Attend and participate in customer and supplier calls about metrics, understand products and programs, set internal action plans and communicate to appropriate account team members.
- Works as closely with your team members within a shared work queue to ensure workload balance and consistency in customer experience.
- May assist less experienced teammates in problem resolution.
- **What We Are Looking For**:

- Experience with Customer Service, Sales, Buying, Planning, or procurement.
- Intermediate-Advanced Excel (Lookup & Reference, Logical functions, Concatenation and Pivot Tables).
- Desirable ERP/CRM experience.
- Advanced English Skills (Written and conversation fluent)
- **The Skills That Will Help You Succeed Even More: (preferred)**:

- Oracle or Salesforce experience
- ** Work Arrangement**:

- Hybrid: 3 days in office/2 days work from home
- #LI-Hybrid

**What's in It for You?**

At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That's why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.
- 30 days of Christmas bonus
- 40% vacation premium
- 12 vacation days plus 2 floating days, sick days and holidays
- Vision and Dental Assistance
- Life Insurance
- Healthcare Insurance
- 10% Food/Pantry Vouchers
- Restaurant Vouchers
- 13% Savings Fund
- Wellbeing program for all employees
- Growth Opportunities, and more
- Please be sure to include all work history on your resume including: temporary employment, work as a contractor, other subsidiaries, changes in entities legal name, etc.

Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to religion, gender, age, sexual orientation, gender identity or national origin. (EEO policy Mexico)

**Annual Hiring Range/Hourly Rate**:
$22,208.33 - $27,786.64 MXN Monthly

**Annual Hiring Range/Hourly Rate**:
$22,208.33 - $0.00 MXN Monthly

**Location**:
MX-JAL-Tlaquepaque, Mexico (HPE Guad office)

**Time Type**:
Full time

**Job Category**:
Business Support

**EEO Statement**:
Please be sure to include all work history on your resume including: temporary employment, work as a contractor, other subsidiaries, changes in entities legal name, etc.

Arrow is an equal opportunity employer. All