Banquet Manager

Summary

We are excited to announce leadership opportunities for the pre-opening team at Alila Mayakoba, an extraordinary new addition to the Hyatt Hotels & Resorts portfolio in the Riviera Maya. This is an extraordinary opportunity to help bring to life a property rooted in luxury, sustainability, and meaningful guest experiences, which are distinctive hallmarks of the Alila brand. As part of the opening leadership team, you will have the opportunity to shape the operations, culture, and guest journey from the ground up.

We are looking for a Banquet Manager to lead the banquet department according to the operating concept and the International Standards of Alila Mayakoba, ensuring maximum guest satisfaction and contributing to the financial success of the department. Leadership and supervision of a diverse team of professionals to work efficiently and achieve common goals.

**Qualifications**:

- Languages: Advanced English / Advanced Spanish
- Minimum experience of 2 years in a similar position
- Use of Evention / Oracle / Abrhil / Opera / Micros systems
- Comprehensive management of budgets, operating costs, and inventories.
- Coordination with kitchen, sales, and other key departments to ensure efficient execution.
- Supervision of the team before, during, and after the event, including setup, service, and teardown.
- Personalized attention to clients, from planning to the completion of the event, ensuring compliance with expectations and proactive resolution of issues.
- Verification of compliance with quality standards, safety, and hygiene regulations.
- Task distribution to optimize processes and constant monitoring of staff performance.
- Ability to act quickly in unforeseen circumstances, always keeping customer satisfaction as a priority.