Field Services Technician

hace 2 días

Ciudad de México NTT DATA A tiempo completo

**Req ID**: 322299

We are currently seeking a Field Services Technician to join our team in Mexico City (Coyoacan), Ciudad de México (MX-CMX), Mexico (MX).

31407203 - Field Tech Senior Representative

Responsible for the on-site integration of company and multi-vendor systems solutions, which may include hardware, software and networking
products as well as operating systems. On-site and/or remote installation, implementation, configuration, maintenance, troubleshooting and/or
repair of desktops, notebooks, printers, and associated peripherals. Serves as company liaison with client on administrative and technical matters.
Interprets clients' needs and clarifies if the responsibility for problem resolution falls to sales personnel, client support representatives or engineers
- These individuals typically have knowledge of their work area but only general understanding of work outside their own area.
- They complete a variety of tasks which are standard and recurring.
- When the work is non-routine, they escalate to a manager and/or receive specific instructions prior to completing.
- Performs basic configuration of desktop / notebook /printers.
- Responsible of simple parts replacement and repair on desktops / notebooks/ printers.
- Basic knowledge of Windows operating system environment.
- Basic client service skills.
- Basic Asset Management and Asset Tracking skills.
- Ability to physically perform general office requirements.
- Must be able to perform essential responsibilities with or without reasonable accommodations.
- Significant travel including overnight domestic or international trips may be required.

**About NTT DATA

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