Tech Support

hace 2 semanas

Monterrey, México HRO A tiempo completo

**Responsibilities**
- Research and identify solutions to satellite internet access.
- Diagnose and troubleshoot technical issues, including account setup and network configuration
- Ask customers targeted questions to quickly understand the root of the problem
- Track computer system issues through to resolution, within agreed time limits
- Properly escalate unresolved issues to appropriate internal teams tech support levels.
- Provide prompt and accurate feedback to customers
- Refer to internal database or external resources to provide accurate tech solutions
- Ensure all issues are properly logged
- Prioritize and manage several open issues at one time
- Follow up with clients to ensure their internet access are fully functional after troubleshooting
- Prepare accurate and timely reports
- Document technical knowledge in the form of notes and manuals
- Maintain jovial relationships with clients

**Salary & Benefits**:

- Base salary $14,500 MXN per month
- Up to $3,000 performance Bonus
- Training Bonus $3,000
- $1,000 transportation bonus
- 40 hrs for week
- 2 days off
- Food coupons
- Life medical insurance
- Permanent placement position / Direct hire

Tipo de puesto: Tiempo completo

Salario: $14,500.00 - $17,500.00 al mes

Horario:

- Turno de 8 horas

Prestaciones:

- Descuentos y precios preferenciales
- Estacionamiento de la empresa
- Programa de referidos
- Seguro de vida
- Vales de despensa

Tipos de compensaciones:

- Bono de productividad
- Bono de puntualidad

Puede trasladarse/mudarse:

- Monterrey, N. L.: Trasladarse al trabajo sin problemas o planear mudarse antes de comenzar a trabajar (Obligatorio)

Experiência:

- Call Center: 1 año (Obligatorio)
- Tech Support: 1 año (Deseable)

Idioma:

- Inglés (Obligatorio)

Lugar de trabajo: Una ubicación

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