Customer Order Solutions Team Lead

**Customer Order Solutions Team Lead**:

- HUIXQUILUCAN, Estado de México, MX, 52779
- You may know McCormick as a leader in herbs, spices, seasonings, and condiments - and we’re only getting started. At McCormick, we’re always looking for new people to bring their unique flavor to our team.
- McCormick employees - all 14,000 of us across the world - are what makes this company a great place to work.
- We are looking to hire a **Customer Order Solutions Team Lead** Hybrid (60/40) capacity for our site in **Mexico**City**. This is 3 days in the office and 2 days remote.**

**Please submit your CV in English.**

**What We Bring To The Table**:

- The best people deserve the best rewards. In addition to the benefits, you’d expect from a global leader (health insurance, paid time off, etc.) we also offer:

- Competitive compensation
- Career growth opportunities
- Flexibility and Support for Diverse Life Stages and Choices
- We prioritize our communities and the planet we share
- Wellbeing programs including Physical, Mental and Financial wellness

**Position Overview**:

- This position has responsibility for managing McCormick El Salvador Customer Service. Responsibilities to include managing, executing and administering the strategy and operations for the unit, as well as driving efficient practices to optimize and streamline processes, and monitor/measure activity to ensure customer service levels are meeting business unit objectives. This role provides linkage to business partners, sales, operational execution and overall leadership to the Customer Service team.

**Key Responsibilities**:

- Manage customer service activities to ensure the execution of business unit and/or customer specific service levels. Maintains metrics and reporting to ensure consistent performance attainment.
- Recommend, develop and implement programs and procedures governing the manner in which customer service activities will be conducted. Provide ongoing process improvement and project support.
- Provide leadership, support and training to develop customer service personnel.
- Setting annual goals and provide strategic planning to achieve departmental and functional goals that are aligned with business partner objectives.
- Act as liaison between Customer Service organization and business unit Sales/ Supply Chain managers.

**Qualifications**:

- Completed bachelor’s degree in Customer Service, Supply Chain, Logistics, Business, Engineering, or related field. Preferable Industrial Alimentary or Food Service.
- 6+ years of proven experience in Customer Service (required), Supply Chain (preferred).
- 2+ years supervisory or team-leader experience.
- Knowledge of Manufacturing processes, inventory management, warehouse and distribution (preferred).
- Ability to work with internal and external customers to resolve issues and achieve positive outcomes.
- Effective communication skills that allow for collaboration with business partners.
- Previous experience with Consumer Products Exports and LATAM countries.
- ERP experience (SAP preferred, SD/MM modules desirable).
- Intermediate proficiency in MS Office and Excel.
- English 90% (spoken and written).

**As an Equal Opportunities employer, McCormick is committed to an inclusive workforce.**

**WHY WORK AT MCCORMICK?**:
United by flavor. Driven by results.

As a McCormick employee you’ll be empowered to focus on more than your individual responsibilities. You’ll have the opportunity to be part of something bigger than yourself—to have a say in where the company is going and how it’s growing.

Between our passion for flavor, our 130-year history of leadership and integrity, the competitive and comprehensive benefits we offer, and our culture, which is built on respect and opportunities for growth, there are many reasons to join us at McCormick.