Order Management Analyst

**Order Management Analyst**:

- Marketing & Sales (MS)
- Santa Fe General Office

**Detalles del empleo**

WHO WE ARE:
Ford Motor Company was built on the belief that freedom of movement drives human progress. It’s a belief that has always fueled our passion to create great cars and trucks. And today, it drives our commitment to become the world’s most trusted mobility company, designing vehicles or a smart world that help people move more safely, confidently and freely. To do this, we are investing in technology, and businesses focusing on micro-transit, commercial solutions for fleet customers, enhancing the vehicle ownership experience and developing the Transportation Mobility Cloud, which will host mobility-related solutions.
- THE ROLE:
To provide customers with efficient vehicle order processing, scheduling and invoicing, while minimizing Order-to-Delivery (OTD) cycle time.

OUR IMPACT:

- Review, coordinate and release orders to production sources
- Identify order errors and work with appropriate activity to resolve build-ability issues
- Point of contact for Business Unit and Affiliate order inquiries
- Proforma invoice creation
- Manage order process exceptions
- Facilitate actions regarding: Order modifications & amendments, dealer and/or port diversions, and scheduling of orders, and system issues investigations
- Manually coordinate the cancellation of orders
- Investigate and solve issues related to orders being locked into a single status
- Manually coordinate the spec changes & cancellation of orders
- Manage cross-business unit and cross-production type (KD versus built-up) diversions
- Manage inventory by ensuring all vehicles produced are invoiced prior to vehicle shipment
- Coordinate and liaise with Credit Department, Dealers, and Business Units to ensure financial policies and contract stipulations are followed and financial coverage is in place prior to vehicle shipment
- Re-invoice Dealer Orders as required to support shipping and/or credit changes, diversions, and COV (Certificate of Origin) needs
- Manual Sales order creation when required
- Report department Order-to-Delivery (OTD) metrics
- Manage dealer profiles in support of maintenance (audits), new dealer launches, and new source launches
- Review all Business Objects weekly and required special reports
- Coordinate and maintain all audit related documentation

WHAT YOU’LL NEED:
**Language Requirement**: This position will have daily interaction with documents, systems and business partners and customers all in English. Complete fluency in reading, writing and speaking English is mandatory.
- **Primary Skills Required**:

- Demonstrated capability to build and maintain good business relationships with diverse groups
- Enjoys complexity, problem solving and issue resolution
- Desirable systems knowledge & experience with: GOaLS, CONCEPS, VISTA/ORBIT, QAD, GEVIS/NAVIS/DRIN

**Additional Skills Preferred**: Experienced user in all MS Office software, including Word, Excel and PowerPoint.
- **Experience Required**: Desired 3 to 5 years Business Analysis experience (in Field / Sales operations, or scheduling areas)
- COMPANY DESCRIPTION:

- DISCLAIMER:
Ford Motor Company is an Equal Opportunity Employer, as we are committed with a diverse workforce, and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran and basis of disability.

FordMortor

**Id. de solicitud asignado automáticamente**
- 62414BR

**Nível Idioma Inglés**
- Avanzado

**Disponibilidad para viajar**
- No

**Rotación de turnos**
- No

**Tipo de Contratación**
- GSR