Technical Support Specialist, Ire

hace 1 semana

Desde casa, México Porch A tiempo completo

Porch Group is a leading vertical software and insurance platform and is positioned to be the best partner to help homebuyers move, maintain, and fully protect their homes. We offer differentiated products and services, with homeowners insurance at the center of this relationship. We differentiate and look to win in the massive and growing homeowners insurance opportunity by

1) providing the best services for homebuyers

2) led by advantaged underwriting in insurance

3) to protect the whole home.

As a leader in the home services software-as-a-service (“SaaS”) space, we’ve built deep relationships with approximately 30 thousand companies that are key to the home-buying transaction, such as home inspectors, mortgage companies, and title companies.

In 2020, Porch Group rang the Nasdaq bell and began trading under the ticker symbol PRCH. We are looking to build a truly great company and are JUST GETTING STARTED.
- The future is bright for the Porch Group, and we’d love for you to be a part of it, as our Inspection and Real Estate Group- ISN

) | Technical Support Specialist
- THE POSITION

WHAT TO EXPECT:
- Quick recruitment process through video calls- Pay rate: MXN 184.00 an hour- Training: paid initial training, as well as ongoing training to help you develop in your role and career- Career path: this is only the beginning We offer real opportunities for career growth as our team keeps on growing- Support: You’re working from home, but not alone Your team is available in real-time to help you be successful- Work/Life Balance: This is a 100% remote job, which means no more time wasted in traffic Spend more time at home, where your family needs you

WHAT YOU BRING:
- 2+ years of experience in a technical support role- Excellent written and spoken English communication- Excellent conflict management and de-escalation skills- Ability to maintain an upbeat, caring, and empathetic attitude towards customers.- General understanding of the troubleshooting process and the ability to outline your approach-
- Windows and Mac troubleshooting experience- The ability to type 50+ Words per Minute- Basic understanding of Microsoft Office and G Suite Programs- Excel, Word, Sheets, Docs- Self-Starter, able to work and learn independently- Comfortable learning 1-on-1 or through self-guided videos and documentation- Ability to task switch effectively between different types of work- Workspace: A quiet space to work, an internet connection of at least 30 Mbps download | 10 Mbps upload- Equipment: a laptop (or a desktop computer) and an internet connection that- meet our minimum requirements

LI-FQ1

LI-DNP

LI-Remote

What’s next?

Porch is committed to building an inclusive culture of belonging that not only embraces the diversity of our people but also reflects the diversity of the communities in which we work and the customers we serve. We know that the happiest and highest performing teams include people with diverse perspectives that encourage new ways of solving problems, so we strive to attract and develop talent from all backgrounds and create workplaces where everyone feels seen, heard and empowered to bring their full, authentic selves to work.

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