Tech Support Part-time
hace 4 horas
NTT DATA, Inc. currently seeks a Help Desk Associate - Part Time
- Requirements:
- **Live in Mexico and be a Mexican citizen**:
- **Finished high school (a copy of your official certificate of completion will be requested)**:
- Availability to work 22.5 hours per week **Monday to Friday from 3:30PM to 8:30PM, Saturday and Sundays form 7:00AM to 11:30AM**:
- **Advanced English (good pronunciation)**:
- Looking to work in IT Environment
- Tech skills needed
- 6 months of experience in Customer Service and/ or tech support
We Offer:
- Competitive salary
- Grocery Tickets - 12% of base salary
- 30 days of Christmas bonus
- 10 days of vacations
- 50% Vacation bonus
- 5 personal days per year
- Medical insurance (You and your family)
- Life insurance
- Opportunity to grow in the company
Activities
- General L1 support for hardware and MS Office packages
- Answer technical support calls providing and escalating to other support groups
- Document troubleshooting steps and detailed description of the customer incidents and requests
- Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures
**Job Type**: Part-time
Part-time hours: 22.5 per week
**Salary**: $7,400.00 per month
Application Question(s):
- Are you available to work in the listed schedules?
- Do you have an ADVANCED level of English?
- Do you have at least 6 months experience in customer service and/or tech support?
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