Technical Support Specialist

hace 1 día

Ciudad de México GSB A tiempo completo

The Tech Support Specialist reports to a Technical Support Team Lead, and ensures critical customer issues are resolved quickly and accurately.

Success in this role will be defined by: a strong customer-oriented mentality, a thorough systematic approach to troubleshooting, and the curiosity

to learn about a diverse set of technologies.

**Responsibilities**:

- Maintain a strong understanding of Avigilon’s software and products, including cameras, servers, and networks.
- Troubleshoot Avigilon’s hardware and software products over the phone and through remote sessions
- Concisely document software, hardware, and network information in a case management system
- Continuously learns new skills, technologies & products

**Basic Requirements**
- Exceptional skills in problem solving & time management
- Able to provide timely updates and manage customer expectations
- A self-starter who can work independently as well as collaborate effectively with team members with mínimal supervision
- Ability to handle complex situations while troubleshooting critical issues & maintaining effective communication with all stakeholders
- Demonstrates a continuous learning mindset to digest the technical details of an ever evolving product line
- Agile, resourceful learner with strong attention to detail
- Installing, configuring, and troubleshooting various operating systems, software, and hardware
- IP networking: routers, firewalls, wireless technologies, RTP, TCP/IP, UDP, IGMP and Multicasting
- 6+ months of customer support experience in specific technical support environments: video surveillance or access control,

telecommunication, cloud software, enterprise hardware support, IT helpdesk/service desk
- Degree/Diploma in Computer Information Systems, System Administration, Computer Science or equivalent
- Certifications such as, but not limited to: CCNA, CCNP, MCSA, MTA, LFS, MCSE, CompTIA A+
- A familiarity with the Onvif profile or other video streaming services
- French, Spanish, Portuguese, or Italian fluency
- Experience working in environments using the KCS Methodology

Tipo de puesto: Tiempo completo, Por tiempo indeterminado

Salario: $30,000.00 - $40,000.00 al mes

Horario:

- Turno de 8 horas

Prestaciones:

- Seguro de gastos médicos mayores
- Seguro de vida

Experiência:

- Soporte técnico: 3 años (Deseable)
- Troubleshooting: 3 años (Deseable)

Idioma:

- Inglés (Obligatorio)

Lugar de trabajo: Empleo presencial

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