Cloud Technical Consultant
hace 1 semana
Blue Yonder Title: Technical Consultant
What you'll do - RESPONSIBILITIES
- Should have hands on experience with installing and configuring the product and understand the interactions within various modules.
- Should work as a liaison between Consulting, Support and Cloud Services to ensure smooth and efficient implementation and integration between technical and functional system requirements during on-boarding of new customers or during upgrades or patch updates
- It is mandatory to have good knowledge of RBDMS concepts and administration. Knowledge of RAC (Real Application Cluster) is an added advantage.
- Understands how BLUEYONDER solutions can be configured to better facilitate client business processes.
- Should have strong analytical skills and problem solving skills. Knowledge of any defect management tool will be an added advantage.
- Ensures quantity and quality content in the Knowledgebase. Should be able to drive a KT and Transition plan effectively.
- Responsible for incident resolution for specific set of customers within the specified POD / Product / Project
- Adheres to priority based management based on impact + urgency
- Drive Service Improvement Plans and ensuring the Incident Management process is performed as designed
Our Values
If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success - and the success of our customers. Does your heart beat like ours? Find out here:
Core Values
- Diversity, Inclusion, Value & Equality (DIVE)
is our strategy for fostering an inclusive environment we can be proud of. Check out Blue Yonder's inaugural
Diversity Report
which outlines our commitment to change, and our
video
celebrating the differences in all of us in the words of some of our associates from around the world.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
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