Noc/service Desk Coordinator

hace 2 semanas

Tijuana, México BAJA CALL CENTER A tiempo completo

The NOC/Service Desk Coordinator will monitor and respond promptly to all incidents and downtimes, classify issues for escalation as per the business requirements of clients and the way they impact their operations.

The NOC/Service Desk Coordinator will take note of performance issues that occur regularly, directly communicate with users and organizations that have been affected due to breakdowns and maintenance actions.

**Service Desk key responsibilities**
- Open and review Service Desk Tickets; ensuring the customer provides an appropriate level of information
- Allocate Service Desk Tickets to appropriate queue/consultant
- Ensure that Service Desk Calls are monitored in-line with SLAs and updated efficiently and effectively.
- Proactively communicate with the business in order to provide updates on outstanding incidents and projects
- Build and maintain strong working relationships with key business users, colleagues and support bodies in order to provide a professional customer service approach
- Work positively and communicate professionally across teams in order to make an effective contribution to team tasks and team spirit
**Experience**:

- 1-2 years of administering a Service Desk team or NOC team providing support to on site users as well as work from home users
- Worked with an enterprise Windows active directory environment (more than 300 users)
- Familiar with Endpoint Management Solutions (Manage Engine Desktop Central, Vmware Worskpace One, etc)
- Worked with imaging services (Ghost Server, Clonezilla, etc)
- Delivering reports on ticket trends, downtimes, MTTR
Tipo de puesto: Tiempo completo, Por tiempo indeterminado

Salario: $5,000.00 - $6,000.00 a la semana

Horario:

- Turno de 10 horas

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