Proud to Serve Commercial Manager

At the heart of Costa Coffee are our values; we believe in Passion, Warmth, Trust and Courage along with our main purpose, inspire the world to love good coffee. We are the second most important brand in the world and the first one in the UK. As a part of the Coca - Cola Company, we´re on a journey to be the world´s most - loved coffee brand, we´ve come a long way from the Costa Brother´s first roastery in 1971, some of our countries already delivers amazing coffee to consumers and soon Mexico will be part of these dream through a collaborative and inclusive workforce, who continually unlock new growth and innovation.

Proud to Serve is a streamlined coffee offer that allows our partners to serve quality Costa Coffee within their own environments. This enables our partners to serve a range of Costa Coffee beverages for customers, employees, etc... while respecting the essence of the site.

**What You’ll Do for Us**:
The Costa Proud to Serve Commercial Manager role exists to:

- Lead the successful commercial alliance with partners, key accounts, customers, and consumers.
- Own [and deliver] the overall growth plan for the PTS platform, consistent with the broader Costa Coffee strategy for the market.
- Act as the key liaison between Costa Coffee Proud to Serve partner for the market (e.g. the Coca-Cola bottler), and the Costa Coffee Mexico team.
- Ensure partnership success by defining growth targets, designing brand | commercial | sales strategies, selecting the optimal commercial model, establishing required reporting & governance, and managing the day-to-day relationship. Includes support in customer engagement as required by the partner.
- Guarantee an ideal consumer experience with the platform, through market insights, consumer proposition, communication strategy, POS, and market activation.
- Work together with the Coca-Cola bottler Operations in charge of the PTS platforms, to ensure technical & operation readiness, rollout, and servicing of machines, training, supply chain and other enablers.
- Ensure maximized coffee quality within every client.
- Create and execute solutions to solve complex customer issues.
- Identify critical in-outlet best practices and deploy standard operating procedures that consistently maintain brand standards across all served locations. PTS CHECK.
- Identify, address and resolve complex problems with end-to-end solutions that may require collaboration with team members, Company associates, Customer corporate representatives or third-party suppliers.
- Support national deployment programs that are created by Customer or internal stakeholders.
- Conduct regular business stewardship reviews with customers to provide consultation on equipment resource allocations, crew best practices and future business planning to positively impact PTS financial performance and coffee quality/sales.
- Experience in sales and/or operations roles

**Qualification & Requirements**
- Bachelor’s Degree in Business, Engineering, or another related field.
- 5+ years of manufacturing and/or procurement experience in the Coffee & Food Service industry.
- Demonstrated ability to drive performance improvements from action plans derived from robust data analysis.
- Demonstrated ability to model various business scenarios and analyze resulting costs, impacts, risks, and benefits to inform and recommend business solutions.
- Ability to read, interpret, and suggest improvements to contracts and other legal agreements.
- Well refined understanding of continuous improvement concepts and principles.
- Demonstrate the ability to assemble and analyze large quantities of data and conduct in depth analysis of the data, such as should-cost models, benchmarking, etc.
- Experience in defining the strategy and marketing plans to build a brand and the practical experience of commercializing and executing disparate operating models with direct people leadership/management experience.
- Experience across different functions demonstrating an ability to lead complex businesses and influence key stakeholders (brand management, category management, marketing, e-commerce, sales and operations).
- Previous experience in a face to face customer sales or operations role calling on senior level buyers, general operations experience and project management experience are all ideal.
- Must possess a demonstrated ability in delivering transformational initiatives.
- Must be able to communicate a compelling story to motivate and align internal and external clients to achieve a desired outcome.
- The ability to create a strategic plan that addresses customer needs while also driving company profitability is required.

**What We Can Do For You**
- ** Iconic Brand**: Work on the most recognized brand in the world and be part of developing the brands next chapter.
- ** Exposure to World Class Leaders**: Availability to global leaders that will expand your network

**Skills**
- Ability to develop strong relationships and be able