Aftermarket Service Manager, Latam
hace 7 días
Position Summary:
Milacron is looking for an Aftermarket Service Manager, LATAM to join our team in Querétaro, Mexico. As an Aftermarket Service Manager, you will be responsible for managing inventory, purchase orders, project costing, field personnel, and financial collaboration, while also overseeing aftermarket services, monitoring KPIs, and improving internal procedures.
Work You’ll Do:
- Control the showroom and tools inventory- Manage purchase orders, project costing, and invoicing- Oversee field personnel, including ISP and CSB rebuilds- Provide problem support and regularly communicate with US corporate office- Develop and implement plans for aftermarket services, including HR and job descriptions- Collaborate with the accounting department on financial matters- Manage process mapping and track timelines for rebuild projects- Monitor KPIs and sales strategies, focusing on customer relationships and pricing- Control intercompany receivables and warranty management- Host visiting customers and corporate visitors- Conduct annual reviews and develop control plans for tracking deliveries- Audit internal procedures and recommend continuous improvement initiatives
Basic Qualifications:
- Bachelor’s degree in an engineering-related field or an equivalent combination of education and experience- 5+ years of relevant experience leading service/maintenance teams within a manufacturing environment- Bilingual in Spanish and English, with strong verbal and written communication skills in both languages
Preferred Qualifications:
- Plastic processing industry experience
LI-AP1 #LI-ONSITE
Who we are:
Milacron is a global leader in the manufacture, distribution and service of highly engineered and customized systems within the $27 billion plastic technology and processing industry. We are the only global company with a full-line product portfolio that includes hot runner systems, injection molding, extrusion equipment. We maintain strong market positions across these products, as well as leading positions in process control systems, mold bases and components, maintenance, repair and operating (“MRO”) supplies for plastic processing equipment. Our strategy is to deliver highly customized equipment, components and service to our customers throughout the lifecycle of their plastic processing technology systems. Milacron is an Operating Company of Hillenbrand.
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