Customer Service and Sales Support

hace 1 semana

Saltillo, México PENINSULA STEEL INC A tiempo completo

Peninsula Steel is a leading American provider of high-quality steel products for construction industry, serving customers across the construction industry with a commitment to excellence and reliability. With a rich history of delivering top-notch solutions, Peninsula Steel prides itself on its dedication to customer satisfaction and innovation in the steel industry.
** About this Role.**
Peninsula Steel is seeking a dynamic Inside Sales Representative to join our dedicated Customer Service team. As a key member of our organization, you'll play a crucial role in maintaining strong customer relationships, identifying new sales opportunities, and ensuring efficient product delivery.

**Responsibilities**:

- Reach out to existing and potential customers to address their needs and explore sales opportunities.
- Serve as an internal account coordinator for designated accounts.
- Cultivate relationships with new clients to expand our customer base.
- Provide accurate quotes, enter orders into the system, and follow up on transactions.
- Collaborate with the Sales team to share insights on potential sales leads.
- Ensure timely and quality delivery of customer orders, liaising with logistics as needed.
- Support fellow Inside Sales Representatives in managing and growing their accounts.
- Recommend suitable products to customers based on their requirements.
- Address customer inquiries regarding products, pricing, availability, and credit terms.
- Offer ongoing support and consultation to clients.
- Distribute product samples and catalogs to interested customers.
- Identify potential customers through business directories and referrals.
- Stay updated on market trends, product developments, and competitors' activities.
- Gather credit information on prospective clients and facilitate order processing.
- Engage in negotiations with retail partners to enhance product visibility and promotion.
- Coordinate the resolution of customer complaints to ensure satisfaction.
- Uphold a high standard of customer service to reinforce client loyalty.
- Enter orders efficiently using SAP software.

**Qualifications**:

- Proficient in English (Advanced level).
- Bachelor Degree - Finished or In Progress
- 2+ years of experience in customer service or inside sales roles.
- Experience in the steel industry is advantageous.
- Proficiency in Microsoft Office suite and SAP software.
- Strong verbal and written communication skills.
- Active listening abilities and critical thinking.
- Exceptional attention to detail.
- Passport and Visa to travel occasionally to the US

**Location**: This position is exclusively open to residents of **Nuevo Leon, Mexico. Other locations will not be considered at this time.**

**We Offer**:

- Competitive compensation with all Mexican legal benefits.
- Weekly pay schedule.
- Comprehensive paid training program.
- Provision of necessary equipment.
- Direct hire (No outsourcing or staffing agencies)
- Remote position with Monday to Friday schedule, from 6:00 AM to 4:00 PM.

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