Senior Account Management Lead

hace 5 días

Ciudad de México Lyra Health A tiempo completo

**About Lyra Health**

Lyra is transforming mental health care through technology with a human touch to help people feel emotionally healthy at work and at home. We work with industry leaders, such as Morgan Stanley, Uber, Amgen, and other Fortune 500 companies, to improve access to effective, high-quality mental health care for their employees and their families. With our innovative digital care platform and global provider network, nearly 20 million people can receive the best care and feel better, faster. Founded by David Ebersman, former CFO of Facebook and Genentech, Lyra has raised more than $900 million.

Lyra Central America are recruiting a Senior Account Management Lead who will manage lead a portfolio of clients and arrange wellness activities for our corporate clients.

This is a full time hybrid working position with occasional visits to clients expected. The office is situated in Mexico City, Mexico.

**Key Responsibilities**:

- Manage key accounts and ensure client satisfaction through ongoing support and wellness activity coordination.
- Design and execute engagement strategies based on program usage and client feedback.
- Act as liaison between clients and internal teams (Call Center, Reporting, Finance, etc.).
- Coordinate and deliver wellness talks, crisis interventions, and on-site/virtual activities.
- Analyze usage reports to identify trends and improvement opportunities.
- Handle end-to-end activity proposals, quotations, and planning tailored to each client.
- Create digital wellness content and coordinate with internal design teams.
- Ensure accurate client documentation and platform registration (ATS & FRPS).
- Support annual contract renewals and provide usage data to drive client retention.

**Qualifications and Skillset**:

- Bachelor's degree in Psychology, Human Resources, Administration, Communication, or related fields (required).
- Advanced English (C1-C2 level) to ensure clear communication with english speaking clients.
- Excellent communication and interpersonal skills (verbal and written).
- Must be confident public speaking and group facilitation (in person and virtually).
- High attention to detail and strong organizational skills.
- Emotional intelligence: empathy, patience, and assertiveness.
- Ability to manage pressure, deadlines, and client expectations.
- Experience with Google Workspace and/or Salesforce.
- Basic knowledge of content creation and digital media.

**Experience**:

- Ideally you will have 3+ years managing large accounts (preferably with +10,000 employees).
- Experience in wellness programs, HR services, or corporate healthcare is a strong plus.
- Familiarity with administrative tasks related to account management.
- Background in coordinating or facilitating wellness-related activities is preferred.

**About You**:

- Ability to work well in a team.
- Ability to work under pressure and meet tight deadlines.
- Must be flexible to attend events or wellness talks outside standard business hours when needed.
- Opportunity to lead wellness initiatives and interact with high-profile clients.
- Creativity and initiative are highly valued; autonomy in decision-making is encouraged within defined scopes.

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