Customer Service Agent
hace 7 días
** Please submit resumes in English, resumes in Spanish will not be considered.
This position is remote so anyone within Mexico can apply
Roomvu is seeking a highly motivated, versatile person to help support our staff. This is a hands-on position, requiring excellent customer service skills, and the ability to learn multiple routes. Roomvu is a growing company and there will be opportunities to grow with the company into more senior roles, depending on performance.
**About Us**
The web-based solution offers users ready-made video content. Organized by categories such as Market Updates, Neighborhood Reports and Tips for Homebuyers, among others, Roomvu’s videos don’t merely repurpose weak stock footage. They look and perform as if each was built by a professional editor.
In major cities, such as San Francisco, Seattle, Miami and the like, Roomvu footage is captured and prepared by local partners. They also include submarket reports for additional specificity.”
We are growing and we want you to be a partner in our adventure.
**Responsibilities**
- Increasing the number of user registrations
- Increasing the sales of our products and services
- Assisting new and existing customers with all of their inquiries and concerns
- Making and performing presentations for large groups of our users
- Reviewing and sending out marketing materials
- Answering service and support calls
- Scheduling and managing booking requests
- Providing exceptional customer support and service; this is just as important as sales tasks
- Ensuring that client issues are heard, and dealt with
- Facilitating customer transactions
- Tracking and reporting on sales numbers on a regular basis
- Creating plans to improve our sales operations
- Other miscellaneous tasks, from time to time
**Requirements**:
- Advanced English level
- Technologically savvy
- Customer service experience required
- CRM experience.
- Sales experience preferred but not required
- Marketing and social media experience is a plus
- Basic Computer skills (Internet and MS Office) Access to your own computer is required
- Access to a quiet space where you can take call in a professional manner is required.
- Must have excellent communication and organizational skills
- Able to multitask and work in a fast-paced team environment
- Maintain client confidentiality
- High school diploma or equivalent
Salary based on experience
**Salary**: $10,169.00 - $18,901.00 per month
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