Cx Manager

hace 5 días

Ciudad de México CDMX Citi A tiempo completo

**Responsibilities**: - Lead key consumer insights projects including co-creation, concept development and validation, and usability testing. - Drive the research model among the key journeys and products. - Help drive the net promoter score and how our products, service and brand impact our progress through customer insights and research. - Able to articulate a deep understanding and knowledge of various ways to collect customer insights. Fluently speak to how research impacts the business model. - Develop a working theory on how good customer experience impacts our key performance indicators (e.g. net promoter score, brand preference, etc.) as well as the business objectives, revenue and cost saves. - Provide advocacy and support on projects which impact the business to deliver/exceed the business plan. - Offer user experience feedback at all phases of the project life cycle from project conception to implementation. - Ensure business principles and standards are met for all project engagements. - Partner with cross-functional to deliver customer insights; monitor project task execution and timeliness adherence. **Qualifications**: - 6-10 years of experience **Education**: - Bachelor’s/University degree, Master’s degree preferred This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. - Experiência en Manejo de equipos - Experiência en Manejo de Datos - Experiência en Optimizaciones Costumer Journey - Gestion de Proyectos - Ingles Intermedio Habilidades: - Liderazgo - Capacidad de Análisis - Proactividad - Habilidades de Negociación Comunicación Efectiva**Job Family Group**: Marketing - **Job Family**: Market Research - **Time Type**: Full time - Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**. View the **EEO Policy Statement**. View the **Pay Transparency Posting

  • Mex Cx Manager

    hace 2 días

    Ciudad de México Santander A tiempo completo

    MEX CX Manager Country: Mexico **WHAT YOU WILL BE DOING** Funciones: - Creación y coordinación de textos referente a experiência del cliente, para contenidos en publicaciones internas. - Gestión y emisión de comunicados que refuercen la cultura Customer Centric. - Contribución en planeación y gestión de eventos. - Contribución en implementación...

  • Cx Product Manager

    hace 3 semanas

    Ciudad de México Cisco Systems A tiempo completo

    What You'll DoCustomer Experience (CX) is one of Cisco’s fastest growing organizations and the CX Portfolio Management & Go-To-Market team is at the forefront of redefining how Cisco's services portfolio delivers recurring value to our customers & partners. We are simplifying CX, while driving a lifecycle approach with sales and partners, and enabling...

  • Sr CX Manager

    hace 5 días

    Ciudad de México, Ciudad de México Talental A tiempo completo

    Wanna lead the CX team at Mexico's most efficient Fintech Startup? You know the role: measure and improve CX metrics, optimize processes, etc. The difference? You'll do it at Mexico's most efficient tech company, generating over $1M in revenue per employee.You'll report directly to the CEO and lead a team of 9 exceptional CX agents, with the freedom to...

  • Finance Manager, Ww Cx Fp&a

    hace 1 semana

    Ciudad de México Cisco Systems A tiempo completo

    **What you'll do**: - Take ownership over a key CX department budget, drive forecast management, and maintain business relationships with key stakeholders - Make financial recommendations to business partners based upon data-based insights and track risks / opportunities to forecast and plan - Drive robust financial modeling, databook management /...

  • Mex Cx Manager

    hace 4 semanas

    Ciudad de México Santander A tiempo completo

    MEX CX ManagerCountry: Mexico**WHAT YOU WILL BE DOING**Funciones:- Creación y coordinación de textos referente a experiência del cliente, para contenidos en publicaciones internas.- Gestión y emisión de comunicados que refuercen la cultura Customer Centric.- Contribución en planeación y gestión de eventos.- Contribución en implementación de...

  • Cx Operations Manager

    hace 6 días

    Ciudad de México DiDi Global A tiempo completo

    Company Overview:DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and...

  • Comunity Manager

    hace 3 semanas

    Ciudad de México Cx Racing A tiempo completo

    **Community Manager**Escolaridad: Nível licenciaturaComunicaciones, Tecnología de la información, Diseño Gráfico /Mercadotecnia o afín**Experiência**:Experiência mínima de 1 año en comunicación visual o afín.**Requisitos**- Indispensable: manejo de Meta Business Suite- Apps de redes sociales.- Manejo del software de diseño de video e...

  • Cx Ops Fintech Manager

    hace 3 semanas

    Ciudad de México DiDi Global A tiempo completo

    Company Overview:DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and...

  • Cx Project Manager

    hace 4 semanas

    Edo. de México Ipsos Zrt. A tiempo completo

    **Descripción general del rol: - **Gestión de los proyectos asignados al área de CEX, alineados con los estándares y metodología de Calidad de Ipsos.**¿Qué estaré haciendo? - **Gestión completa de los proyectos a cargo, orientación al equipo en términos de análisis e interpretación de resultados y construcción de presentación de resultados,...

  • Cx Project Manager

    hace 2 días

    Edo. de México Ipsos Zrt. A tiempo completo

    **Descripción general del rol: - **Gestión de los proyectos asignados al área de CEX, alineados con los estándares y metodología de Calidad de Ipsos. **¿Qué estaré haciendo? - **Gestión completa de los proyectos a cargo, orientación al equipo en términos de análisis e interpretación de resultados y construcción de presentación de resultados,...