Senior Principal Engineer, Css Global Saas

hace 2 semanas

Ciudad de México Oracle A tiempo completo

Position is for an OAF Support Service Operation Manager - Cloud of products responsible for providing excellence in customer service support, track-incidence, diagnosis, replication, troubleshooting, and resolution of complicated and critical cases.
- The main role is to troubleshoot and help to resolve highly complex techno-functional problems.
- The focus of this position is to provide Customer Service on a technical and functional level and to ultimately drive complete and total resolution of each service incident.
- The key skills put to use on a daily basis are - high level of techno-functional skills, Oracle products knowledge, problem solving skills, and customer interaction/service expertise. It an opportunity to work with Cloud and On Premise customers. This work includes:

- Work directly with Customers for
- Advising on complex use of Oracle products
- Manage highly complex and critical customer issues
- Serve as Situation Manager on highly sensitive issues
- Consult with Management in directing resolution of critical Customer situations
- Formal mentoring for promoting the technical and professional development of others
- Creation/review of Knowledge Articles

Qualifications:
3 to 8 years of experience:

- Hands-on knowledge and experience with Oracle OAF and integration with Oracle ERP

Others
- Exhibit effective analytical skills & organizational skills
- Good command over spoken & written English
- Interact directly with customers and follows through on all assignments and takes ownership of customer issues
- Seeks innovative ways to improve the process of delivering solutions to customers
- Strong written and verbal English communication skills; multi-lingual a plus

Career Level - IC5
- Position is for an OAF Support Service Operation Manager - Cloud of products responsible for providing excellence in customer service support, track-incidence, diagnosis, replication, troubleshooting, and resolution of complicated and critical cases.
- The main role is to troubleshoot and help to resolve highly complex techno-functional problems.
- The focus of this position is to provide Customer Service on a technical and functional level and to ultimately drive complete and total resolution of each service incident.
- The key skills put to use on a daily basis are - high level of techno-functional skills, Oracle products knowledge, problem solving skills, and customer interaction/service expertise. It an opportunity to work with Cloud and On Premise customers. This work includes:

- Work directly with Customers for
- Advising on complex use of Oracle products
- Manage highly complex and critical customer issues
- Serve as Situation Manager on highly sensitive issues
- Consult with Management in directing resolution of critical Customer situations
- Formal mentoring for promoting the technical and professional development of others
- Creation/review of Knowledge Articles

Qualifications:
3 to 8 years of experience:

- Hands-on knowledge and experience with Oracle OAF and integration with Oracle ERP

Others
- Exhibit effective analytical skills & organizational skills
- Good command over spoken & written English
- Interact directly with customers and follows through on all assignments and takes ownership of customer issues
- Seeks innovative ways to improve the process of delivering solutions to customers
- Strong written and verbal English communication skills; multi-lingual a plus

  • Senior Spotfire Engineer

    hace 4 semanas

    Ciudad de México Global Applications Solution A tiempo completo

    Job Description – Senior Spotfire Engineer Location: Remote About the Role Moderna is driving the future of healthcare by harnessing digital technologies to deliver meaningful impact to patients worldwide. We are seeking a Senior Spotfire Engineer to support a high-visibility, large-scale initiative focused on building a GxP end-to-end analytical reporting...

  • Senior Spotfire Engineer

    hace 3 semanas

    Ciudad de México Global Applications Solution A tiempo completo

    Title: Senior Spotfire Engineer Location: Mexico/Remote Reports to: Sr Director, CMC digital Regulatory Relevance: GxP Location: Remote The Role: We are revolutionizing modern healthcare by leveraging the power of digital technology to maximize our impact on patients' lives. By joining us, you will have the unique opportunity to contribute to an organization...

  • Senior Spotfire Engineer

    hace 5 días

    Ciudad de México Global Applications Solution A tiempo completo

    Title: Senior Spotfire Engineer Location: Mexico/Remote Reports to: Sr Director, CMC digital Regulatory Relevance: GxP Location: Remote The Role: We are revolutionizing modern healthcare by leveraging the power of digital technology to maximize our impact on patients' lives. By joining us, you will have the unique opportunity to contribute to an organization...

  • Senior Spotfire Engineer

    hace 2 semanas

    Ciudad de México Global Applications Solution A tiempo completo

    Title: Senior Spotfire Engineer Location: Mexico/Remote Reports to: Sr Director, CMC digital Regulatory Relevance: GxP Location: Remote The Role: We are revolutionizing modern healthcare by leveraging the power of digital technology to maximize our impact on patients' lives. By joining us, you will have the unique opportunity to contribute to an organization...

  • Senior/Staff/Principal Engineer

    hace 7 días

    Ciudad Juárez, México Canonical A tiempo completo

    Join to apply for the Senior/Staff/Principal Engineer role at Canonical3 days ago Be among the first 25 applicantsJoin to apply for the Senior/Staff/Principal Engineer role at CanonicalGet AI-powered advice on this job and more exclusive features.Canonical is a leading provider of open source software and operating systems to the global enterprise and...

  • Senior/Staff/Principal Engineer

    hace 7 días

    Ciudad Juárez, México Canonical A tiempo completo

    Join to apply for the Senior/Staff/Principal Engineer role at Canonical3 days ago Be among the first 25 applicantsJoin to apply for the Senior/Staff/Principal Engineer role at CanonicalGet AI-powered advice on this job and more exclusive features.Canonical is a leading provider of open source software and operating systems to the global enterprise and...

  • Senior Project Manager

    hace 3 semanas

    Ciudad de México Hays A tiempo completo

    Senior Project Manager – SaaS Position available in: Mexico City Job Type: Permanent Work Scheme: Remote Your New Company This company provides a comprehensive SaaS platform designed specifically for the hospitality and restaurant industry. The platform helps restaurants, bars, hotels, and catering businesses digitalize and optimize operational processes,...

  • Senior Spotfire Engineer

    hace 4 semanas

    México Global Applications Solution A tiempo completo

    Job Description – Senior Spotfire Engineer Location: Remote About the Role Moderna is driving the future of healthcare by harnessing digital technologies to deliver meaningful impact to patients worldwide. We are seeking a Senior Spotfire Engineer to support a high-visibility, large-scale initiative focused on building a GxP end-to-end analytical reporting...

  • Senior Principal Security Account Manager

    hace 2 semanas

    Ciudad de México Oracle A tiempo completo

    Senior Principal Security Account Manager mission is to Increase Oracle’s Value Potential in the Services market by providing a Security and Compliance COE that draws together the existing Oracle Tooling, Cloud Services and Oracle Professional Services to build a holistic thoughtful Security and Compliance Offering tailored to the customers' needs in the...

  • Senior Fullstack Engineer

    hace 1 semana

    Ciudad de México, Ciudad de México Toteat A tiempo completo

    En Toteat buscamos un Fullstack Engineer en Toteat, serás responsable del desarrollo y evolución de nuestros productos SaaS, combinando el diseño y desarrollo de interfaces de usuario intuitivas desarrollando el Frontend con AngularJS y En conjunto con la implementación de servicios Backend escalables en Python. Tu misión será asegurar experiencias...