Customer Service Representative

hace 1 semana

México Watson-Marlow Fluid Technology Solutions A tiempo completo

**Customer Service Representative**
**Location: WMFTS Recruiting Locations**
**Benefits: Enhanced Carer/Paternity Leave, Additional Holiday, EAP and more**

We’re currently seeking a Customer Service Representative to join us. You’ll join a dynamic team of engineers, sales people, marketers, administrators, designers, assemblers, chemists, web developers, accountants, analysts, programmers and many more. Globally we are united by our shared values that drive our culture. We want to be an employer where you make our difference.

At Watson Marlow Fluid Technology Solutions you face different challenges every single day. You are empowered to dream bigger and work smarter. You have time to live your life outside of your job.

We offer a full induction with training and ongoing support for all our systems and products. Along with this you’ll gain access to SSE academy where you can upskill and develop at your own pace.

**This role will focus on**:
The Customer Service Representative is the primary contact for Sales, Operations, Finance and Manufacturing. Responsible for reviewing, processing and managing all order and order related transactions. The individual provides quality customer service order transactions including order status, shipments/deliveries, returns, product price and availability and managing customer specific data.

**What you’ll be doing**
- Provide timely order management support through the order to cash process from order entry to post shipment.
- Invoice customers’ orders, verifying customer administrative requirements.
- Providing shipment info, proof of delivery and responding to status inquiries.
- Interface with Sales Teams, ensure proper discount and commission guidelines are followed.
- Interface with internal teams, Finance, Fulfillment, purchasing to assist and resolve order related questions and issues.
- Provide Post sale/post shipment order support.
- Follow up customer survey.
- Follow up customers complaints
- Follow up demo pumps
- Follow up Mexico City´s inventory
- Follow up office´s service.

**To be successful in this role, you will need**:

- Two year’s related experience in customer service, sales, or other related fields. Bachelor’s Degree preferred.
- Exceptional oral and written communication skills required to communicate with internal and external contacts.
- Excellent interpersonal skills and high professionalism.
- Strong time management skills.

**About Watson-Marlow

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