Order Management Specialist

**Who we are**

Samsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.

Working at Samsara means you'll help define the future of physical operations and be on a team that's shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, Equipment Monitoring, and Site Visibility. As part of a recently public company, you'll have the autonomy and support to make an impact as we build for the long term.

**About the role**:

- **You want to impact the industries that run our world**: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
- **You are the architect of your own career**: If you put in the work, this role won't be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.
- **You're energized by our opportunity**: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
- **You want to be with the best**:At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-calibre team that will encourage you to do your best.

**In this role, you will**:

- Review customer orders prior to shipping, ensuring the products, pricing, and terms are accurate, complete, and compliant with company policy.
- Reconcile customer order information against the internal system of record.
- Coordinate with Sales, Sales Ops, and Deal Desk to determine the resolution path for any order discrepancies.
- Respond to Sales inquiries regarding opportunity status or any questions on the opportunity closure process.
- Collaborate with your global peers to identify solutions for common order issues and drive global consistency in process.
- With the support of management, identify and support implementation of improvements to Samsara's systems and tools to streamline the order review process.
- Collaborate effectively with cross-functional teams, such as Sales Ops, Order to Cash, and Business Technology, on company projects.
- Support the generation and ongoing maintenance of reporting dashboards to track order volume and activity.
- Champion, role model, and embed Samsara's cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.

**Minimum requirements for the role**:

- 2+ years of professional work experience.
- Professional-level written and verbal fluency in English.
- Excellent attention to detail with an emphasis on accuracy and timeliness.
- Self-motivated and able to work both independently and as part of a larger team.
- Ability to multitask, adapt, and manage time effectively in a fast-paced environment.
- Strong interpersonal and communication skills.
- A continuous improvement mindset and openness to feedback.
- Ability to prioritize and manage multiple responsibilities simultaneously.
- Ability to work during Pacific time zone business hours.
- Ability to work extended hours during month and quarter end.
- Bachelor's degree in Business, Finance, or a related field.
- Proficiency with CRM and CPQ platform (Salesforce preferred).
- Experience in a contract specialist, order management, and/or related Finance role, preferably in a SaaS or technology company.
- Appreciation for leveraging data to instigate meaningful business process change.
- Aptitude for building and maintaining strong relationships with key stakeholders and peers.

At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems and want to ensure that Samsara is a place where people from all backgrounds can make an impact.

**Benefits**

Full time employees receive a competitive total compensation package along with emp