Service Portfolio Analyst

hace 7 días

Monterrey, México WSP International A tiempo completo

Seniority: Senior

English Level: Intermediate-Advanced

Resource Description
- The Service Portfolio Analyst acts as Subject Matter Expert (SME) on GES Service Catalog provided in a global and cross-tower organization, ensures that Finance, Accounting and HR Services are well structured and clearly defined to ensure adequate communication amongst service delivery organizations and stakeholders.
- Develop and maintain the services and offering within the GES Service Catalog.
- Ensure that services are meeting business expectations.
- Lead and drive all Continual Service Improvements enhancements to the SPM process and align with Service Now implementations.
- Works with Key Stakeholders (VCoEs, BRMs, GPOs) to ensure Services are aligned to business requirements.

**Requirements**:

- Bachelor's Degree in Computer Science, Business or related.
- Experienced in definition of business Services and technology.
- ITIL foundation (v3/v4) required.
- Strong verbal/ written communication, with the ability to interact with all levels of responsibility and authority.
- Ability to prioritize the development of high-performance teams driven by customer service and teamwork.

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