Check Cashing Analyst

hace 7 días

Querétaro Qro, México Ria A tiempo completo

Receive incoming calls and provide excellent customer service
- Handle an average of 40 calls daily
- Accurately enter or verify the customer's information in our proprietary system (LexisNexis)
- Conduct full check verification when issuer/payee is new customer
- Contact issuer to verify the check information before processing transaction
- Identify problems or issues and propose solutions to management Meet quality assurance requirements and other key performance metrics

**Responsibilities**
- Receive incoming calls and provide excellent customer service
- Handle an average of 40 calls daily
- Accurately enter or verify the customer's information in our proprietary system (LexisNexis)
- Conduct full check verification when issuer/payee is new customer
- Contact issuer to verify the check information before processing transaction
- Identify problems or issues and propose solutions to management Meet quality assurance requirements and other key performance metrics

**Qualifications**
- Excellent written and verbal communication skills in English and Spanish
- One year of experience in customer service in a call center environment
- Must have excellent phone etiquette and experience dealing with difficult customers
- The key characteristics this individual must possess are having positive attitude and being analytical
- Able to type 40 WPM
- Check cashing or banking experience preferred
- Must be flexible to work extended hours or weekends

Job ID 300000176499110

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