Tech Support Specialist

hace 4 días

Guadalajara, México Cognizant A tiempo completo

**We’re hiring**

At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing career growth and development opportunities. #WelcomeToCognizant

We have an exciting opportunity for an exceptional individual to work supporting one of our clients as a **Tech Support Specialist**

**Required Skills**:

- 1 year of experience in Service Request Handling
- 1 year of experience in IT Incident categorization, initial triage, escalation, and resolution (within scope) as per the SOPs/runbook
- Experience with Access Request handling

**Responsibilities**
- Adhere to following processes as per the defined SLAs or KPIs
- Event detection, Categorization, responding and closure
- Delivery Assurance: Adhere to defined support and quality processes as per the floor management guidelines, Run books & SOPs
- Delivery Excellence: Focus on enabling quality deliverables and enhancing customer satisfaction
- Contribution to knowledge management process by updating/creating the knowledge articles
- Contribute to and participate proactively in knowledge sharing sessions
- Act as a buddy for new hires

**Why Cognizant?**
- Improve your career in one of the largest and fastest growing IT services providers worldwide_
- Receive ongoing support and funding with training and development plans_
- Have a highly competitive benefits and salary package_
- Get the opportunity to work for leading_

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