Bilingual Virtual Customer Service Associate

hace 2 semanas

Edo de México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completo

**What qualifications do we need from you?**
- Minimum age: 18 years old
- Live in Ciudad de México, Jalisco, Nuevo León, Estado de México, Yucatán o Puebla.
- Have the right to work in Mexico without restrictions
- Strong communication skills in English & Spanish (both written and oral fluency)
- Experience working with a computer
- The availability to work varying shifts from Monday to Sunday within the operating hours of 06 am to 10 pm
- Willingness and ability to work in rotating shifts (i.e. early, late, overnight, weekend, and overtime as required)
- You'll need a quiet, distraction free work space within a dedicated office space with a desk and chair
- From a technical perspective, a minimum of 10 mbps download and 5 mbps upload speed broadband connection speed using a hard-wire ethernet internet connection (no WIFI).

**What strengths will you bring?**
- Hard-working, articulate, and detail-oriented
- Friendly and customer-focused in every situation
- Ability to learn quickly and embrace change
- Comfortable multi-tasking in a high-energy environment.

**What benefits will you receive?**
One of the great things about joining Amazon’s Customer Service team is that you don’t need past experience in customer service. You’ll receive training and be provided with a complete equipment package when you join. Additionally, we offer a number of benefits, including:

- Medical insurance (Major and Minor medical plan)
- Internet allowance
- Amazon employee discount
- Lifestyle benefits and retail discounts through our Amazon Extras program
- Expert training and ongoing opportunities to learn more and develop your skills
- Meal Vouchers
- Savings Plan
- Employee Assistance Program (EAP)

If successful, we will contact you about next steps

**Work from home with Amazon Customer Service**

**Role: Customer Service Associate**
**Job Type: Full time**
**Location**:Work from home in** **Mexico
**Pay Rate: 53.21**
**Language Premium: Bilingual**
**Start date**: June

Our mission at Amazon is to be Earth’s most customer-centric company, and our award-winning Customer Service team is a key part of achieving that goal. Doing our best for our customers is where we get our energy, and that’s why you’ll find we approach things differently here. You won’t be asked to read from a script or learn dialogue by heart. Instead we’ll provide you with the training you need to problem solve for our customers. You’ll bring your unique personality to every customer conversation and deliver the exceptional support experience our customers love.
**What will you do as a Customer Service Associate?**
**What are your hours?**
This role requires working variable hours to match when customers need us most. You will work day/late shifts and your work week is minimum of 40 hours per week, for example: 4x10hrs or 5x8hrs. In order to match our customer demand, we schedule based on a variety of different shift patterns within the operating hours of 6 am and 10 pm Sunday to Monday. You may be required to work national holidays and will be compensated accordingly. You will learn more about your exact schedule closer to your start date.

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