Technical Support Engineer Jr

hace 2 semanas

Ciudad de México GP Strategies Corporation A tiempo completo

GP Strategies Corporation is one of the world's leading talent transformation providers. By delivering award-winning learning and development solutions, we help organizations transform through their people and achieve meaningful change. GP Strategies has delivered our innovative consulting, learning services, and talent technology solutions to over 6,000 organizations globally._

**Job Summary**

**Main Activities**:

- Train authorized dealer technicians with expert level guided diagnostics to ensure prompt vehicle repair.
- Document and report technical faults detected in products and diagnostic tools.
- Advise technical support team and dealers.
- Provide consultancy on support cases related to customer complaints and previous warranty repairs.
- Provide remote support to the Dealer network technical team based on repair manuals.
- Provide support to the field team.
- Send informative bulletins with repair process improvements, tool updates, etc.
- Follow up on remote repair processes.
- Establish indicators of effective repairs with no returns due to misdiagnosis.
- Keep track of technical needs, special equipment and tools of service workshops.
- Develop and implement improvement plans for the indicators mentioned in the previous points.
- Maintain a detailed log of all physical and remote contacts with authorized workshops.
- Detect trends in types of repairs per car, geographic area, etc.
- Generate weekly reports according to the needs as they arise concerning technical support.

**Requirements**:

- Degree in Mechanical Engineering, Automotive Engineering or related field.
- Previous experience in automotive technical support.
- English language proficiency.
- Exceptional communication skills and ability to work as part of a team.
- In-depth knowledge of Volvo products and diagnostic tools.

**Key Skills**:

- Team work.
- Customer oriented.
- Creativity and innovation.
- Interpersonal communication.
- Organizational skills.
- Data analysis and reporting skills (intermediate-advanced Excel).
- Critical thinking.
- Problem solving.
- Written and spoken expression (intermediate-advanced Spanish and English).
- Active listening and follow-up.
- With more than 4000 employees in over 30 countries, diversity at GP Strategies is second nature Beyond our locations, our culture focuses on performance and revolves around respect, fairness, and working collaboratively to achieve our goals. We support our People, no matter who they are or where they are from, because we all have valuable and unique perspectives and approaches. That's how great ideas are born, which enable us to work smarter._

LI-LJ1

**#LATAM

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