Digital Relationship Manager

Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual. **Responsibilities**: - Actively calls on clients to deepen relationships and proactively owns, responds to, uncovers and anticipates future needs, challenges or risks and expectations; - Serves as clients' contact point and is responsible for managing internal departments to address any customer service issues; - Introduces solutions to clients in building and strengthening an effective portfolio; - Works closely with Case Manager on the on-boarding and retention of clients, ensuring the appropriate “Know Your Client” (KYC) and other compliance deliverables are met; - Identifies cross-sell opportunities to deepen and increase share of wallet; - Drives innovation in the solutions we provide clients and further developing our business where necessary and appropriate - Supports the Senior Relationship Managers in structuring deals that balance risk and reward; - Maximizes client experience by proactive sharing markets updates, trend and intelligence; - Assists Senior Relationship Manager or Team Leader in in the research and identification of prospective clients; - Networks with clients to identify avenues for new business opportunities - Prepares /oversees new transaction submissions & annual reviews for the submission to the in-business credit lending management and independent risk department - Actively protects Citi’s assets and reputation by being the first line of defense from credit risk management perspective - Ensures compliance with regulatory requirements and Citi's policies / guidelines at all times **Qualifications**: - 5-8 years of experience - Sound knowledge of banking and investment products and process as well as a track record of providing sound banking and financial advice and solutions to clients - Demonstrates core credit skills - Demonstrates an intermediate level of Early Warning Detection skills - Demonstrates ability to close deals and proficiently manage the credit origination process, gather and maintain credit documentation and monitor accounts - Demonstrates advanced understanding of accounting principles, financial modeling and statement analysis - Ability to work effectively in team setting - Excellent interpersonal, communication and influencing skills - A self-starter, with positive/can-do approach, embraces changes and is bold; - High level of energy, enthusiasm and motivation - Highly focused, able to rapidly determine key priorities, clearly communicate the priorities - Aggressive and hungry for creating new business opportunities with existing clients and able to demonstrate innovative approaches to meeting clients' needs. - A proactive approach in looking for ways in strengthening business relationship with clients, delivers a simple, secure and seamless client experience - Ability to embrace new technology and understand the role digital plays in the experience we deliver for our clients - Able to quickly adapt priorities based on the latest data insights - Must have a sharp business development focus and demonstrative innovative approaches **Education**: - Bachelors degree - Previous experience in banking, finance or business development - Knowledge of the Digital and Tech ecosystem in Mexico - **Job Family Group**: Commercial and Business Sales - **Job Family**: Relationship Management - **Time Type**: Full time - Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**. View the **EEO Policy Statement**. View the **Pay Transparency Posting