Process Developer

**_Ready to shape the future of work?_**

**_ At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s _**_AI Gigafactory_**_, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to _**_agentic AI_**_, our breakthrough solutions tackle companies’ most complex challenges._**

**_ If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment._**
- OM Agent Supply Chain Service Line_**

**_ Responsibilities_**:

- **_You will be the face with our customer in North America to our Customers replenishment team._**:

- **_Manage the order life cycle from creation through delivery to ensure accuracy and policy adherence._**:

- **_Professionally and promptly lead the resolution of all issues related to customer orders; resolve customer questions and problems by thoroughly researching issues, identifying root causes, and offering solutions._**:

- **_Partner with the assigned Customers and Field Sales/Internal Supply Chain teams to meet service objectives and deliver profitable growth._**:

- **_Demonstrate good business judgment by knowing how to prioritize critical tasks in a fast-paced, self-managed team environment._**:

- **_Deliver specific and measurable cost savings and service improvements that deliver positive results._**:

- **_Collaborate cross-functionally to analyse issues, develop corrective actions or continuous improvement process, and align stakeholders to implement the change and communicate the outcome. _**_[List of responsibilities]_**

**_ Qualifications we seek in you_**:**_ Minimum Qualifications_**
- **_Bachelor’s Degree required, preferably in Supply Chain._**:

- **_Experience of progressive Customer Service, Logistics or Supply Chain experience and/or internal experience may be considered in lieu of degree._**:

- **_Intermediate level Microsoft Office skills - emphasis on ability to use Excel formulas, functions, and pivot tables, and SAP experience required._**:

- **_Demonstrate experience or relevant knowledge in the following areas: Order Fulfilment & Management, Transportation, Pricing Structure, Inventory Management, and the Credit and Returns process._**:

- **_Excellent communication skills both written and verbal; capacity to comfortably interact with all levels of the business._**:

- **_Ability to collaborate cross-functionally to analyse issues, develop corrective actions or continuous improvement process, and align stakeholders to implement the change and communicate._**:

- **_You have judgment to resolve issues with the appropriate sense of urgency._**:

- **_You can maintain productivity and professionalism while under pressure to meet strict deadlines and balance multiple priorities._**:

- **_Displays attention to detail for both accuracy and content._**:

- **_Must be able to speak English._**

**_ Preferred Qualifications/ Skills_**
- **_Refrigerated and / or perishable supply chain experience_**:

- **_Familiarity with supply chain best practices in other industries_**:

- **_Knowledge of customer behaviour & related inefficiencies_**

**_
Why join Genpact?_**

**_ Be a transformation leader_**_ - Work at the cutting edge of AI, automation, and digital innovation_**

**_ Make an impact_**_ - Drive change for global enterprises and solve business challenges that matter_**

**_ Accelerate your career_**_ - Get hands-on experience, mentorship, and continuous learning opportunities_**

**_ Work with the best_**_ - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day_**

**_ Thrive in a values-driven culture_**_ - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress_**

**_ Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up._**

**_ Let’s build tomorrow together._**

**_
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation._**

**_Job_**_Process Developer_

**_ Primary Location_**_Mexico-Zapopan_

**_ Schedule_**_Full-time_

**_ Education Level_**_None_

**_ Job Posting_**_Sep 23, 2025, 10:22:14 AM_

**_ Unposting Date_**_Nov 22, 2025, 12:29:00 PM_
- Master Skills List_Operations_
- Job Category_Full Time_