Key Accounts Specialist

hace 7 días

Apodaca, México ABB A tiempo completo

**Key Accounts Specialist**:
**Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.**:
Works together with Sales to develop, implement, and manage the local key accounts strategy focusing on service level and overall customer satisfaction. Ensures full compliance to the agreed service level, having direct contact with the key accounts and ensuring full alignment within customer operations and continuous improvement functions. Coordinate and manage the resolution of specific customer issues / requirements.

**This position reports to**:
Contact Center Lead

**Your responsibilities**:

- Defines and proposes service level targets for the
- selected key accounts and ensures their achievement with a structured follow up process.
- Monitors competitors’ activity with the key accounts in the area of customer operations and ensures that appropriate response strategies are formulated and implemented.
- Takes ownership of specific customer cases to ensure efficient and reliable customer issue resolution.
- Proactively identifies and select together with Sales, the local key accounts having specific requirements in the area of Customer Operations, meet the customers to better understand their expressed needs and expectations and to identify the most proper tools and advanced services to deliver to customers, in order to create the best customer journey and to consolidate the customer loyalty.

**Your background**:

- A Bachelor's degree in Business Administration, Industrial Engineering or related.
- English: Advanced Level.
- Salesforce (must) / SAP (desired).
- 2 years of experience.
- Experience in Customer Support Specialist.

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