Customer Account Specialist 3rd Shift

Job ID: R45376 **Customer Account Specialist 3rd Shift** Primary Location: Monterrey, Nuevo Leon Mexico **Do your friends describe you as a "people person?"** Do you have customer relations experience? Are you looking for a role that will give you an opportunity to learn account management, sales, and operations, and jump start your career with an eye to the next opportunity? Then you are ready to grow your best self here as a **Customer Account Specialist**. Here's what your day-to-day will look like. You'll build relationships with customers and collaborate with internal teams to solve challenging customer problems. You'll lean into our proven processes and innovative technology platform to manage shipments while growing your skills in operations, sales, and account management. As for the future, this role has multiple career paths, and we love to promote from within. **So what can we do for you?** Our commitment to you begins on day one with our dynamic and comprehensive onboarding program. This interactive training jumpstarts your knowledge of our company and industry, helps you excel here and ensures your proficiency in our systems and processes. The training is a mix of activities, self-guided learning, as well as in-office coaching and mentoring. You will come out of this experience ready to be a part of our success and a high performing member of the team. Here, you have the flexibility to create a career that works with your life. Not to mention a collaborative, welcoming culture, inclusive employee resource groups, virtual happy hours, networking events... We could go on and on **Flexibility for your wellbeing** At C.H. Robinson we're firm believers in the power of in-person collaboration to fuel innovation and propel success. In this role you will engage with peers in-office four days a week, igniting creativity and driving impactful results. With the flexibility for remote work one day a week, this role strikes the perfect balance between teamwork and autonomy. **On your next adventure, you'll**: - Build and develop relationships with customers to ensure continued partnership - Communicate shipment updates proactively and accurately ensuring a customer centric approach - Analyze customer inquiries and provide quality and timely insights and updates to your customers - Proactively identify opportunities to improve operational efficiency - Respond to customers with a sense of urgency to provide an excellent customer experience - Leverage C.H. Robinson's global technology platform, Navisphere, to generate reports, analyze load data and exceed customer expectations - Network internally with Account Management, Operations, and Capacity teams **You're a great fit if you have**: - High School Diploma or GED equivalent - Previous Customer Engagement Experience - Ability to travel up to 5% (domestically) **Even better if you**: - Value a diverse and inclusive work environment - Have basic proficiency in Microsoft Office Suite of Programs - Display attention to detail, accuracy, and problem solving - Exhibit demonstrated negotiation, collaboration, and influencing skills - Hold a Bachelor's Degree from an accredited college or university CH Robinson is an equal opportunity employer. All employment decisions are made without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, or disability. **Benefits** We offer a competitive benefits plan above the Mexican Labor Law. This includes life and medical insurance, a Wealth Accumulation Plan (Plan de Pensiones), an Employee Stock Purchase Plan, and among others, the opportunity to prosper in a Fortune 500 company.