Customer Success Specialist
hace 3 semanas
PURPOSEThe Customer Success Specialist will provide multi-level, operational account execution for GlobalTranz customers to maximize the company value creation and profitability opportunities. The Customer Success Specialist will have a strong customer-focus, attention to detail, and the ability to collaborate across functions, both internally and externally.ESSENTIAL DUTIES & RESPONSIBILITIES- Support the Customer Success Manager and Enterprise Account Director(s) in the execution of daily account operations in support of the overall strategy and within customer expectations- Utilize GlobalTranz’s resources to maintain and enhance key customer relationships, recommending new solutions and services through the evaluation of changing market conditions and customer needs- Manage load board for all assigned shipments, ensuring GlobalTranz’s turnaround standards and customer expectations are being met- Maintain high level of urgency on execution of customer accounts within GlobalTranz’s standard operating procedures (SOP’s)- Route dedicated freight within the Customer Success team, confirming proper carriers are being assigned appropriate loads- Work collectively with team members to make sure all scheduling is covered daily, weekly, and monthly- Proactively communicating and managing time-sensitive daily requests and problems such as expedites, re-routes, diversions, late drivers, bounced loads, and incorrect or missing shipment information- Analyze customer orders and equipment availability to identify synergies that will maximize value for GlobalTranz and business partners- Approve and finalize load information (i.e. accessorial charges) necessary to close out loads into delivered status- Understand team portfolio with regards to customer priorities, carrier needs, synergies, and solutionsREQUIRED KNOWLEDGE/SKILLS/ABILITIES- Creative and strategic approach to problem-solving and potential issues- Customer service/relationship management- Exceptional time management and organizational skills- Demonstrate excellent written and verbal communication skills- Excel in team-based environmentQUALIFICATIONS/EDUCATION- Bachelor’s degree required- In lieu of degree, combination of education and 3 years of experience will be considered- Minimum of 3 years experience in a customer service, operations, account management, or administrative role- 1+ years experience at GlobalTranz or other logistics-oriented employment- Proficiency in the Microsoft Office platform
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Customer Success Specialist
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Monterrey, México Brella A tiempo completoAbout Brella Hey there! Here is Brella in a nutshellEstablished in ****, Brella has already helped hundreds of thousands of people at events find jobs, colleagues, investors etc. and is on a path towards rapid international scaling.We provide the world's smartest event app for events with the heart of networking and so far we have digitally transformed...
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Customer Success Specialist
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Monterrey, México Axented A tiempo completoAs a Customer Success Specialist, you will play a critical role in ensuring the success and satisfaction of our clients. In this position, you will be responsible for understanding our clients' needs and goals, and assisting them in achieving their desired outcomes using our products and services. You will act as a liaison between our clients and our...
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Customer Success Administrator
hace 1 semana
Monterrey, México Teletrac Navman A tiempo completoThis role will provide high level of support to the United States Customer Success Specialist Team and Top Bronze Accounts. Customer Success Administrator handles transactional tasks for Platinum and Gold segments, to allow Customer Success Specialist (CSS) to focus on Growth and Adoption. At the same time, the role includes to serve as an actual CSS for US...
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Customer Success Administrator
hace 1 semana
Monterrey, México Teletrac Navman A tiempo completoThis role will provide high level of support to the United States Customer Success Specialist Team and Top Bronze Accounts. Customer Success Administrator handles transactional tasks for Platinum and Gold segments, to allow Customer Success Specialist (CSS) to focus on Growth and Adoption. At the same time, the role includes to serve as an actual CSS for US...
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Customer Success Director
hace 3 semanas
Monterrey, México HAYS A tiempo completoSaaS company is looking for their new Customer Success Director**Your new company**IT Solutions company specialized in software and BPO with 100+ accounts and international presence**Your new role**As CS Director you will be in charge of managing the direct delivery of your solutions portfolio, developing an accurate roadmap for you operations and...
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Customer Success Administrator
hace 7 días
Monterrey, México Teletrac Navman A tiempo completoThis role will provide high level of support to the United States Customer Success Specialist Team and Top Bronze Accounts. Customer Success Administrator handles transactional tasks for Platinum and Gold segments, to allow Customer Success Specialist (CSS) to focus on Growth and Adoption. At the same time, the role includes to serve as an actual CSS for US...
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AI Adoption
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Customer Success Clerk
hace 2 semanas
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