Ccc-quality Assurance

hace 4 días


Tijuana, México Integon Service Co. A tiempo completo

The Quality Assurance Team Leader I is responsible for managing the research and deliver information to the organization to ensure proper
- adherence to compliance requirements, coaching and developing frontline specialists, and promoting exceptional customer satisfaction to
- frontline specialists. This role also is responsible for understanding contact center metrics and implementation of strategic goals and
- compliance processes.
- Key Responsibilities:
- Create high performance environment for team members
- Manage relationship between various operational and support departments
- Maintain productive working partnerships with various departments
- Measure and monitor the effectiveness of educational deliverables
- Develop/execute strategic action plans designed for specialists
- Analyze and interpret quality audits and reports
- Collaborate with peers to create and sustain departmental culture
- Demonstrate continuous support of each of the supported departments
- Consistently stays abreast of changes in the Insurance Industry
- Develops new and more efficient ways to achieve/surpass departmental goals

**Supervisory Responsibilities**:
This job does have supervisory duties

JOB REQUIREMENTS

**Preferred Qualifications**:
Education and Experience
- Bachelor's degree or equivalent experience
- 3 or more years of related experience

Certificates, Licenses, Registrations
- Life, property and casual license may be required for AOR

Functional Skills
- Advanced organization and management skills
- Advanced negotiation and interpersonal skills
- Advanced analytical skills
- Advanced experience using Microsoft suite
- Advanced presentation development and delivery skills
- Insurance industry knowledge a plus
- Advanced coaching and development skills



  • Tijuana, México DOMO Industrial A tiempo completo

    Descripción y detalle de las actividades**Job Objective**:To support the quality assurance team in ensuring the consistent production of high-quality prefabricated modules at Domo Modular's manufacturing facility.This role involves contributing to the implementation and maintenance of quality systems, conducting inspections and tests, and identifying...


  • Tijuana, México Integon Service Co. A tiempo completo

    Job Summary:Responsible for conducting quality evaluations of product knowledge and customer care call coaching to employees to achieve adherence to customer interaction standard processes, transactional accuracy guidelines, regulatory compliance, and company policies in the contact centers. Provide verbal and written feedback regarding accuracy and...


  • Tijuana, México DOMO Industrial A tiempo completo

    Descripción y detalle de las actividades **Job Objective**: To support the quality assurance team in ensuring the consistent production of high-quality prefabricated modules at Domo Modular's manufacturing facility. This role involves contributing to the implementation and maintenance of quality systems, conducting inspections and tests, and identifying...


  • Tijuana, México Integon Service Co. A tiempo completo

    Job Summary: Responsible for conducting quality evaluations of product knowledge and customer care call coaching to employees to achieve adherence to customer interaction standard processes, transactional accuracy guidelines, regulatory compliance, and company policies in the contact centers. Provide verbal and written feedback regarding accuracy and...


  • Tijuana, México Danaher - Global A tiempo completo

    Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Mammotome, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. You’ll thrive in a culture of belonging where you and your unique viewpoint...


  • Tijuana, México Danaher - Global A tiempo completo

    Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Mammotome, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. You’ll thrive in a culture of belonging where you and your unique viewpoint...


  • Tijuana, México Integon Service Co. A tiempo completo

    Primary Purpose: Auditing file selection and audit form creation/maintenance. Conduct quality evaluations, both verbal and written based upon current practices and procedures established within the Claims Call center for new and existing employees. Work with Management to diagnose data inconsistencies and audit tool functionality problems as well as tool...


  • Tijuana, México beBeeTest A tiempo completo

    As a skilled professional in electrical/electronic manufacturing, we are seeking an accomplished Junior Quality Assurance Specialist to drive product excellence and growth opportunities. • Design comprehensive test strategies and protocols to ensure high-quality product performance. • Develop/maintain detailed test documentation (test...


  • Tijuana, México Autoliv Mexico A tiempo completo

    This role will be involved in developing comprehensive quality assurance processes, tools and activities that will safeguard the quality of our IT support processes and will foster a quality culture where all employees are actively engaged. - Review requirements, specifications, and technical design documents to provide timely and meaningful feedback - Work...


  • Tijuana, México Mammotome A tiempo completo

    Descripción del trabajo A leading healthcare solutions company located in Tijuana, Baja California, is seeking a Manager for Quality Assurance. The position involves developing and implementing quality systems to ensure compliance with regulations. Candidates must possess strong experience in quality systems, fluent English, and relevant certifications. The...