Ccc-quality Assurance-spcl

hace 2 semanas

Tijuana, México Integon Service Co. A tiempo completo

Job Summary:Responsible for conducting quality evaluations of product knowledge and customer care call coaching to employees to achieve adherence to customer interaction standard processes, transactional accuracy guidelines, regulatory compliance, and company policies in the contact centers. Provide verbal and written feedback regarding accuracy and competencies to employees and leadership.Key Responsibilities:- Conducts quality evaluations, both verbal and written, for all states, products and lines of business based upon current practices and procedures established within the Sales, Service and Back Office departments for new and existing employees- Uses discretion to identify opportunities that impact performance of the individuals being evaluated- Reviews and evaluates Independent Agent performance as it pertains to retaining file documents- Identifies, tracks, and communicates quality review results to departmental managers and senior leadership- Monitors trends in performance to identify training needs- Works with management and/or Learning and Development Department to develop training plans- Provides leadership, guidance, and training to peers, internal, and field customers- Attends and facilitates training classes, calibration sessions, and team meetings in order to stay abreast of current procedures and business needs- Provides assistance to Policy Operations and/or Direct Sales teams in an effort to reinforce skillsPreferred Qualifications:Education and Experience- High school diploma or equivalent- 3 or more years of related work experienceFunctional Skills- Strong verbal and written communication skills- Advanced listening skills- Effective planning and organization skills- Strong analytical and creative thinking skills- Ability to coach and mentor others and handle confidential performance issues- Ability to resolve conflicts and handle confrontation with professionalism- Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)- Ability to analyze quantitative results and offer feedback to improve performanceIntegon, a Great Place to Work, provides innovative technology and customer support services to major personal lines insurance providers, including Fortune 100 companies rated A+ (Superior), by A.M. Best, for financial strength.

  • Ccc-quality Assurance-spcl

    hace 2 semanas

    Tijuana, México Integon Service Co. A tiempo completo

    Job Summary: Responsible for conducting quality evaluations of product knowledge and customer care call coaching to employees to achieve adherence to customer interaction standard processes, transactional accuracy guidelines, regulatory compliance, and company policies in the contact centers. Provide verbal and written feedback regarding accuracy and...

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    hace 3 semanas

    Tijuana, México DOMO Industrial A tiempo completo

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    hace 1 semana

    Tijuana, México DOMO Industrial A tiempo completo

    Descripción y detalle de las actividades **Job Objective**: To support the quality assurance team in ensuring the consistent production of high-quality prefabricated modules at Domo Modular's manufacturing facility. This role involves contributing to the implementation and maintenance of quality systems, conducting inspections and tests, and identifying...

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    hace 4 días

    Tijuana, México Integon Service Co. A tiempo completo

    The Quality Assurance Team Leader I is responsible for managing the research and deliver information to the organization to ensure proper - adherence to compliance requirements, coaching and developing frontline specialists, and promoting exceptional customer satisfaction to - frontline specialists. This role also is responsible for understanding contact...

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    hace 2 días

    Tijuana, México Danaher - Global A tiempo completo

    Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Mammotome, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. You’ll thrive in a culture of belonging where you and your unique viewpoint...

  • Manager, Quality Assurance

    hace 2 días

    Tijuana, México Danaher - Global A tiempo completo

    Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Mammotome, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. You’ll thrive in a culture of belonging where you and your unique viewpoint...

  • Ccc-quality Assurance-cons I

    hace 2 semanas

    Tijuana, México Integon Service Co. A tiempo completo

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    Tijuana, México beBeeTest A tiempo completo

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    Tijuana, México Autoliv Mexico A tiempo completo

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    hace 3 semanas

    Tijuana, México Mammotome A tiempo completo

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