Oracle Database Administrator

hace 5 días

Zapopan, México Oracle A tiempo completo

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as technical questions regarding the use of and troubleshooting for our products. A primary point of contact for customers, you are responsible for facilitating customer relationships with Oracle Support, an extremely important phase in the company’s strategy.

Some of the role’s duties include:

- Consulting with customers on complex use of Oracle products
- Contributing significantly towards the “My Oracle Support” Database communities
- Analyzing work load, implementing changes to improve productivity
- Proactively contributing to increasing the team’s efficiency by sharing knowledge, providing feedback about best practices, writing tools

**Qualifications
Technical degree i.e. BS in Computer Science, Management Information Systems, Science, Engineering, Math, Physics, Chemistry or proven professional and technical experience.

Soft skills:

- Excellent written and verbal communication skills in Spanish and English
- Performing under pressure
- Problem Solver, Analytical thinker
- Flexibility to work in different shifts and off days, including holidays and weekends.

Technical Skills:

- Thorough understanding of the Oracle product features
- Database architecture knowledge and basic database administration
- Familiarity with Linux/ Unix/ Windows Administration concepts
- For the Exadata Team
- Exadata, RAC ,ZDLRA, Backup and Recovery, RMAN, knowledge of various restore and recovery scenarios
- Familiarity with Cloud Architecture (Oracle and/or third parties) and virtualization concepts and tools.
- Networking

Mexico: OTA-RM-MX

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