Account Manager, Existing Seller Management

DESCRIPTION

The objective of an Existing Seller Management (ESM) representative is to reach out to Domestic Sellers from a selected Lead Pool, from the MX Marketplace, to support SPs on general management. ESM representatives are evaluated by: (1) the number of engagements within the year (from the selected Lead Pool); (2) the conversion percentage to adopted/re-adopted Amazon Marketplace Programs; and (3) quality score on SP anecdotes from support provided.

Key job responsibilities
New Account Manager - New Seller Recruitment
- Build relationships of trust with partner sellers and support them in the development of their business activities on Amazon.
- Work with partner sellers on the main levers of Account Management (selection, conversion, international expansion, logistics and supply chain, promotions, advertising, marketing brand management, etc.), in order to maximize their sales performance on all Marketplaces Amazon in Mexico.
- Train partner sellers in the tools available in the management interface (Seller Central account) to ensure their autonomy.
- Be proactive and manage program improvement projects such as the development of new tools or processes. Develop new skills by working on transversal projects in an international environment.

New Account Manager - Existing Seller Management
- Build trusted relationships with existing high-potential seller partners and support them in developing their business activities on Amazon.
- Become an expert on one or more development programs (international expansion, logistics and supply chain, promotions, advertising, marketing brand management, etc.) that allow partner sellers to maximize their sales performance on all Amazon Marketplaces in Mexico.
- Work with high-potential Mexican partner sellers to develop their growth through your specific program.
- Collect feedback from the seller's experience on your program and support the development of this program.
- Train partner sellers in the tools available in the management interface (Seller Central account) to ensure their autonomy.
- Be proactive and manage program improvement projects such as the development of new tools or processes. Develop new skills by working on transversal projects in an international environment.
- Achieve the objectives of the growth levers activated for existing third-party sellers and support them in the growth of their revenues.

A day in the life
Inclusive team culture
At Amazon we embrace our differences and we are committed to furthering our culture of inclusion. We host annual and ongoing learning experiences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

Work Life Balance
We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.

Mentorship& Career Growth
Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional.

BASIC QUALIFICATIONS
- Bachelor's degree
- Speak, write, and read fluently in English
- Knowledge of Microsoft Excel at an advanced level, including: pivot tables, macros, index/match, vlookup, VBA, data links, etc.
- Experience prospecting, qualifying, and cold-calling companies
- 1+ years of exceeding quota and key performance metrics experience

PREFERRED QUALIFICATIONS
- Experience with pipeline management skills to include utilization of Salesforce or other CRM tools
- Knowledge of SQL